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Patient Participation
Group (PPG)
PPG meetings are held quarterly at Parkway Health Centre, where we welcome your views and suggestions on how we can improve your healthcare with us.
Next meeting: Monday, 21st September 2026 - 1pm to 1:45pm.
Previous Meeting Minutes
Minutes from previous meetings are available on request.
21st September 2026, 1pm to 1:45pm at Parkway Health Centre
- Meeting Called By: SN
- Facilitator: JW
- Note Taker: JW
- Attendees: VM
Agenda item: Practice Services
- Presenter: Janey Williams
- Attendance Note: Due to low attendance this month, the meeting took the form of a one-to-one discussion.
- Praise and Patient Experience: The attendee wished to formally praise Julia for exceptional professional care and efficiency in looking after her needs.
- Appointments and Booking: The attendee noted that phone booking remains a long wait, which leads them to book online instead. They highlighted how simple and easy the online booking process is, demonstrating that the NHS app is working very well.
- Clinical Feedback: Regarding telephone consultations, the attendee specifically mentioned that Dr. Chan is exceptionally skilled at drawing out symptoms and diagnosing conditions. Overall, the attendee considers all GPs at the practice to be very good.
- Reception: General feedback for the reception team was noted as being very good.
Next meeting:
- Monday, 22nd March 2027: 1pm to 1:45pm.