Patient Participation
Group (PPG)

Previous Meeting Minutes

7th April 2025, 1pm to 1:45pm at Parkway Health Centre

• Meeting Called By: Sharon Nobes (Practice Manager)
• Facilitator: Janey Williams
• Note Taker: Janey Williams
• Attendees: CO

Agenda item: Practice Services

• Presenter: Janey Williams

Discussion

Welcome and introductions were made.

Action items

1. Practice update – JW introduced three new staff members who have recently joined the surgery: Dr. Nelson, Dr. Yoharajan and Bob Pearce, who will be the key contact for all asthma-related health issues. She provided a brief overview of their roles. The agenda then moved to JW's update on her role and the significant rise in mental health concerns, followed by a report on the GPs' ongoing referrals to her Social Prescribing (SP) and Health Coaching (HC) service.   
2. During a brief meeting between JW and KP on April 1st, 2025, KP shared positive news regarding her work to increase patient engagement with the PPG. She confirmed her active promotion of the group on her social media platforms and reiterated her intention to continue this outreach. Importantly, JW highlighted the inclusion of a Zoom option for joining PPG meetings, recognizing the need to provide a convenient alternative for patients who are unable to attend in person, thus broadening the potential for patient involvement.
3. CO raised concerns regarding the difficulty patients experience in obtaining appointments, to which JW responded by highlighting the Farley out of hours surgery, as a key solution for accessing timely medical care when routine appointments are unavailable.