Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 
Select year:
  • 70% Very Good
  • 23% Good
  • 5% Neither Good Nor Poor
  • 1% Poor
  • 1% Very Poor
  • 1% Don't Know
Month / Year Very Good Good Neither Good Nor Poor Poor Very Poor Don't Know
Jan 2024 207 75 13 1 3 1
Feb 2024 223 57 15 2 4 2
Mar 2024 186 68 15 2 4 2
Apr 2024 0 0 0 0 0 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
Why did you choose that response?

Friendly staff, good duty of care
Posted on: 27/03/2024

Can never get an appointment had to wait 3 weeks for first available slot
Posted on: 27/03/2024

Cos they look after you
Posted on: 27/03/2024

Very one is always ready to help in any way possible
Posted on: 27/03/2024

Quick appointment - running behind on booked appointment however was seen quickly after
Posted on: 27/03/2024

Nurse Julia has an excellent manner
Posted on: 27/03/2024

Amazing nurse
Posted on: 27/03/2024

I feel sad to have to put good instead of very good. It's not anything to do with the doctors or receptionists as they are always helpful however receiving a text to say the doctor will call between 7am and 9am, only to find that the doctor does not start until 9am has made me feel very upset. I work and took time out for this call, which did not happen until 3pm that afternoon!! This meant that when the doctor called, I was in my office with colleagues around. I was not able to ask the questions I would have liked to if I had been at home as arranged earlier that day. Please be aware that we also work, not all of us are on benefits and sit at home. I chose that day and time as I was able to go into work later, to allow be to speak confidentially about my health concerns and so that I had time to think about what I wanted to ask. This really needs to be looked at in the future please.
Posted on: 27/03/2024

I was seen straight away no problems
Posted on: 27/03/2024

I am very pleased with the service I received.
Posted on: 26/03/2024

Was very good service
Posted on: 26/03/2024

Always get an appointment or a phone call
Posted on: 26/03/2024

Kind, efficient staff maintaining great care of patients. thank you.
Posted on: 26/03/2024

Dr Nathan is very good doctor, does thorough jobs without fail. Excellent service .
Posted on: 26/03/2024

Excellent customer service
Posted on: 26/03/2024

Surgery good just trying to get an appointment not so good.
Posted on: 26/03/2024

Efficient, good dr
Posted on: 26/03/2024

Easy to make an appointment, good friendly professional staff.
Posted on: 26/03/2024

Nurses are excellent & very supportive
Posted on: 24/03/2024

Very helpful doctors, nurses and staff
Posted on: 24/03/2024

My doctor is on the ball only problem there is it just takes so long to see a doctor .i opt for phone call to save time but still two weeks to see a doctor that way too . But my doctors are good
Posted on: 24/03/2024

It needs to be updated. Its very old fashioned
Posted on: 24/03/2024

Love this practice from the receptionist to the doctors 10/10
Posted on: 23/03/2024

Always been helpful
Posted on: 23/03/2024

Polite, kind, understanding staff.
Posted on: 23/03/2024

Aways easy to get an appointment, the nurse Julia is so lovely and helpful Thank you
Posted on: 23/03/2024

Friendly, efficient and professional staff who really seem to care. Excellent!
Posted on: 23/03/2024

Good service and patient care .
Posted on: 23/03/2024

Best service
Posted on: 23/03/2024

The place is old but neat and has enough seats for patients. Receptionist are nice and polite and waiting times are bearable
Posted on: 23/03/2024

Staff very friendly and polite. Impressed with a very professional GP explained all in detail.
Posted on: 23/03/2024

Before covid I could get an appointment within a good time frame now the main way is a phone consultation or a lengthy wait for a face to face
Posted on: 23/03/2024

I was treated very well, the doctor listened to me and explained the illness and treatment required.
Posted on: 23/03/2024

Because I don't think the surgery is as good as it use to be. I had to wait 2 weeks just to be able to speak to a doctor not even seeing one!!!!!! That to me is a backwards step.
Posted on: 22/03/2024

I’ have always been dealt with quite quickly whenever I have phoned for an appointment
Posted on: 22/03/2024

Made to feel at ease and caring
Posted on: 22/03/2024

Doctors and nurses are always polite, friendly and helpful. I haven't had a bad experience
Posted on: 22/03/2024

I was told by my doctor to book another appointment if i wanted to discuss more than one health problem . Was this a new thing as i wasn't aware i couldn't discuss more than one thing at one appointment. I work and do not get the luxury of time off per appointment i book at the doctors
Posted on: 22/03/2024

Staff polite and helpfull
Posted on: 22/03/2024

Helpful, polite, friendly
Posted on: 22/03/2024

Staff are always pleasant and helpful
Posted on: 22/03/2024

Great surgery haven't had any issues with appointment's can get my injection for my pain, there is a physio there very happy with the service and the doctor that I see is great.
Posted on: 21/03/2024

I've aways seen good and excellent service
Posted on: 21/03/2024

Staff are always courteous and helpful.
Posted on: 21/03/2024

Receptionist and dr baskaran very polite.
Posted on: 21/03/2024

The doctors, nurses and reception people are great but 3weeks for an appointment is disgusting when you have a notice saying you are taking on more patients. More quality less quantity
Posted on: 21/03/2024

Iv been waiting months and had appointments for a fatty tissue on my back. Not had one date since, I’m in a lot of pain. Iv had 3 appointments but nothing has come from it. You have all my contact details not impressed and I’m not happy. Still waiting
Posted on: 21/03/2024

Very friendly
Posted on: 20/03/2024

Appointment was for someone else ,but was not helpful to the problem
Posted on: 20/03/2024

Ease of getting an appointment
Posted on: 20/03/2024

Doctor was polite and professional
Posted on: 20/03/2024

Excellent service, caring & professional
Posted on: 20/03/2024

Dr Cham was very thorough
Posted on: 20/03/2024

The nurse was caring and efficient. Very plesant
Posted on: 20/03/2024

Always there to help
Posted on: 20/03/2024

Always helpful and supportive. Thank you.
Posted on: 20/03/2024

Very pleased with my treatment at Addington Medical Practice xx
Posted on: 20/03/2024

The nurse Sophie took my stitches out she was fabulous Dr meria naphen she is the loveliest doctor ever so good and help with my request
Posted on: 20/03/2024

Staff very pleasant and friendly
Posted on: 20/03/2024

Seen on time by nurse and doctor very efficient medication ordered
Posted on: 20/03/2024

Excellent attention from GP and thank you.
Posted on: 20/03/2024

park way ate amazing from now everything fantastic with all the team
Posted on: 20/03/2024

They very professional friendly helpful the service was like it was sixty years ago the doctor couldn’t do enough as well as the staff they were cheerful that would lift anybody spirit
Posted on: 20/03/2024

Always a good service and always help with what ever my problems, only downer is it takes so long to get an appointment nowadays
Posted on: 20/03/2024

Because they are doing a good job and also never wait long
Posted on: 20/03/2024

Friendly and keep to time
Posted on: 20/03/2024

Short Waiting Time. Friendly Staff. Good Doctors
Posted on: 19/03/2024

Always get a good service
Posted on: 19/03/2024

You get respect from all the doctors receptionists and other healthcare professionals
Posted on: 19/03/2024

The lady who gave me my asthma assessment was very nice and sweet, and even showed me photos about my condition which gave me a much better understanding and explained everything very well. Overall it was an outstanding experience.
Posted on: 19/03/2024

A very positive session ( assessment & review of my diabetic condition). Happy with the way the clinician made me engage with the evaluating processs and the way forward.
Posted on: 19/03/2024

Because I didn't have to wait long to get booked in or to be seen by the doctor
Posted on: 19/03/2024

All of the staff is very polite and respectful
Posted on: 19/03/2024

Appointment times are long
Posted on: 19/03/2024

Dr Chan always provides amazing care and service, forever grateful
Posted on: 19/03/2024

They’re always there when needed
Posted on: 19/03/2024

The waiting area is a bit bleak. I live near Gravel Hill and prefer that surgery.
Posted on: 19/03/2024

Some staff are "ok" others shouldnt be doing the job, Doctors I have always dealt with are fantastic as are the nurses.
Posted on: 16/03/2024

Nurse Julia was lovely.
Posted on: 16/03/2024

The staff were amazing and full of information and really friendly
Posted on: 16/03/2024

No problems dealt with very professionaly thank you
Posted on: 16/03/2024

I had a query with my medication I was told yo find another pharmacy
Posted on: 16/03/2024

Quick response from Doctor
Posted on: 16/03/2024

Very good attention of Dr Fraser
Posted on: 16/03/2024

This surgery provides an excellent service with no fuss.
Posted on: 16/03/2024

Could understand him over phone and was very delicate
Posted on: 16/03/2024

Good kind, thoughtful, excellent service
Posted on: 16/03/2024

I have been registered with this GP Practice since early 2000. My requests were always seen to when possible. The Doctors & Staff are always patient and pleasant.
Posted on: 16/03/2024

Dr Chan was very good at listening to my issues and doing a quick check there and then and then referred me for a further check to be sure. He is always most helpful.
Posted on: 16/03/2024

Waited nearly 3 weeks for a telephone appointment only for my signal to be down on the moment, the doctor rang and because there was no answer I missed the appointment and now have to wait another 2 1/2 weeks for a face-to-face appointment there should be time at the end to call people back that could not take call from the doctor.
Posted on: 15/03/2024

Dr Chan was very helpful and sympathetic. He always makes me feel and ease because I get anxious at doctors. Really like Dr Chan
Posted on: 15/03/2024

Always very friendly and helpful staff. I find the change in the new booking system flawed when booking appointments for my daughter which means I always have to call up so preferred the previously online system but staff are always helpful whenever I call in!
Posted on: 15/03/2024

When you get to see a doctor they are very good and if they can’t deal they do not hesitate in contacting the appropriate people to deal, the real problem is trying to get an appointment as this can take weeks.
Posted on: 15/03/2024

Reception staff are very helpful, appointments booked promptly, GP’s always follow through symptoms & diagnosis & keep me informed up to date .
Posted on: 15/03/2024

Friendly staff, they are patient to listen to you, you don't wait long for your appointment and there is no queue on the line anytime I phone in. You are looked after within your time
Posted on: 15/03/2024

Was waiting for a GP phone appointment for 2 hours yesterday. It rang for 20 seconds before I got to the phone by which point the call had dropped. There was no attempt at a second call. Was I meant to call the surgery? And go through the lengthy message with mostly pointless introductory information yet again before getting to a receptionist? Unimpressed at the lack of proper process.
Posted on: 15/03/2024

Vary quick and friendly staff thank you
Posted on: 15/03/2024

Good customer service
Posted on: 15/03/2024

The staff and nurse were brilliant
Posted on: 15/03/2024

My test was carried out in a professional but friendly manner which put me at ease. The procedure was explained and relevant issues discussed beforehand. The examination room was appropriately laid out.
Posted on: 15/03/2024

Always dealt with on time and very well.
Posted on: 15/03/2024

I always receive high quality of care from all the staff, in particular Dr Chan who is always extremely professional and remains a most excellent GP
Posted on: 15/03/2024

Clean, friendly healthcare professional
Posted on: 15/03/2024

Do not receive a consistent service from this surgery. Had to wait over 15 minutes for my appointment and was told it was because the previous patient “wouldn’t stop talking”. I was there on time and this made me late for another appointment. I wasn’t told previously that to obtain another prescription I would have to see a nurse so an urgent appointment had to be made last minute which isn’t good enough for the patient when they have run out of tablets. You need to be informed of this when you are prescribed the medication to give you time to book the appointment in advance. Booking an appointment is stressful, as you know you’ll have to wait weeks! This is ridiculous when you are unwell. When I looked online the earliest appointments are 3 weeks away so why advertise for new patients at the surgery when they can’t cope with the ones that they already have!
Posted on: 14/03/2024

Always professional and polite
Posted on: 14/03/2024

The doctor was very interested and very helpful about my problems
Posted on: 14/03/2024

Doctor forgot to ring me
Posted on: 14/03/2024

The phone call was good and understanding
Posted on: 14/03/2024

I am looked after well by my GP Dr D Chan
Posted on: 14/03/2024

Dr Chan . Very good and caring doctor.
Posted on: 14/03/2024

The reception staff are friendly, helpful and polite however getting an appointment quickly is almost impossible.
Posted on: 14/03/2024

Dr Keith is the best doctor there very helpful and the lovely lady that takes the bloods was amazing very calm and nice
Posted on: 13/03/2024

Amazing Gp and Staff
Posted on: 13/03/2024

an’t get appointments for when you really need them, see a different dr every time, no consistency in care.
Posted on: 13/03/2024

I am lucky enough to see my preferred Doctor on a consistent basis Dr David. Chan takes time to explain re my health issues & medication very professional & reasurring
Posted on: 13/03/2024

Efficient staff and good Doctors
Posted on: 13/03/2024

Courteous staff . Appointments can take long time
Posted on: 13/03/2024

The nurse that treated me went above an beyond in my visit
Posted on: 13/03/2024

Very Happy with my help
Posted on: 13/03/2024

Punctual, courteous and considerate.
Posted on: 13/03/2024

Excellent and very efficient. Seen on time. Good discussion with doctor
Posted on: 12/03/2024

Seen on time no problems
Posted on: 12/03/2024

Very prompt and considerate
Posted on: 12/03/2024

Smear test - I’d like to say that Laura was the best nurse (beside Jill) who has ever done my smear test
Posted on: 12/03/2024

Because the staff are very helpful
Posted on: 12/03/2024

Very nice people brilliant doctor
Posted on: 12/03/2024

Can always get appointment and surgery is very proactive when it comes to medical reviews and vaccinations.
Posted on: 12/03/2024

Dr Chan is an outstanding doctor
Posted on: 12/03/2024

Everything went completely nicely.
Posted on: 12/03/2024

Dr helpful understanding with good advice
Posted on: 12/03/2024

Their doctors and paramedical staff have compassion to their patient and try their best to help
Posted on: 12/03/2024

Good, kind efficient staff
Posted on: 12/03/2024

Just perfect and friendly
Posted on: 09/03/2024

Julie is absolutely terrific. Extremely professional. The reception staff are always pleasant and welcoming.
Posted on: 09/03/2024

Rang up , appointment same day , arrived early got seen early
Posted on: 09/03/2024

I've been registered with the surgery since 1985 and have been very happy with the response from all members of the staff. I moved from New Addington in 2015 and did not even consider to re register with my new local G Ps. The team at New Addington are first class and very pro active when it comes to their Patients well fare
Posted on: 09/03/2024

Really great reception team especially Mary who understood the urgency of my concern and did her best to arrange an appointment for me despite it being very busy that day and she got back to me promptly. The clinical pharmacist Nikita was very friendly and clear and did a great job.
Posted on: 08/03/2024

Efficient & Helpful Staff nothing is to much of a problem for them
Posted on: 08/03/2024

I was seen on time and the nurse I saw was good at her job
Posted on: 08/03/2024

Had to wait almost 1 hour to be seen.
Posted on: 08/03/2024

Amazing Dr chann always listens and takes his time with you
Posted on: 07/03/2024

I got seen at appointed time and nice people to deal with
Posted on: 07/03/2024

The staff was very professional and courteous.
Posted on: 07/03/2024

Always helpful just not many doctors appointments what has happened to all the doctors
Posted on: 07/03/2024

Clean, quick and happy staff
Posted on: 07/03/2024

Because the people are kind and Frindly
Posted on: 07/03/2024

Lovely staff with efficient service.
Posted on: 07/03/2024

I needed to increase the amount of tablets on my prescription so I cud order all together and that was done very quickly.
Posted on: 07/03/2024

Many failings lack of listening skills and very hard to get a appointment due to over registering people
Posted on: 07/03/2024

Professional and efficient
Posted on: 07/03/2024

Never had any problems
Posted on: 07/03/2024

Clear and simple explanation
Posted on: 07/03/2024

Cause it went well, but waiting time was a bit long
Posted on: 07/03/2024

I booked to see nurse to get blood test it was done within two working days
Posted on: 06/03/2024

Dr Chan is always welcoming and listens to your issues, best doctor going, due to the time and effort he puts in with his patients
Posted on: 06/03/2024

The nurse who took my ECG was incredibly nice and made me feel very comfortable
Posted on: 06/03/2024

I was unsure on how to use a weight loss pen and the doctor/nurse that helped me was very insightful and made the best effort in order to help me.
Posted on: 06/03/2024

All staff and doctors are brilliant and helpful
Posted on: 05/03/2024

I was seen on time and the Doctor was very comunitive.
Posted on: 05/03/2024

It was my first appointment at the surgery and I was seen on time and the person I saw and receptionist were very pleasant, helpful and efficient
Posted on: 05/03/2024

Very nice nurse and very helpful receptionist
Posted on: 05/03/2024

I find surgery very helpful
Posted on: 05/03/2024

Everything on time friendly good service
Posted on: 05/03/2024

Dr Kevin has time to explain my medical issues
Posted on: 05/03/2024

Both Dr Baskarane senior and junior have been beyond saviours for me. Recommended practice
Posted on: 04/03/2024

I was seen on time and was spoken about my diagnosis.
Posted on: 02/03/2024

Needed information regarding my imminent knee replacement. Spoke with Dr Chan. Found him pleasant, helpful, knowledgible and didnt rush me. Will request him in future if I need a GP.
Posted on: 02/03/2024

Waited over two weeks for an appointment only for it to be cancelled but luckily I Doctor rating is low phoned me and fitted me in,Parkway has gone down alot with trying to see a Doctor,Covid the blame what after 4 year!
Posted on: 02/03/2024

I’ve never had a problem as into do with my health I’ve always has good service
Posted on: 02/03/2024

Usually can get a face to face appointment, and be directed or referred where necessary.
Posted on: 02/03/2024

I’ve recently just changed surgery due to my health concerns being ignored and not being able to get an appointment and I’ve changed to Addington medical practice and I’m really happy with the service and got an appointment almost straight away
Posted on: 02/03/2024

Everything takes to long ,you've got to know three weeks in advance if your going to be ill and most of the time the recipientist think they are the doctors
Posted on: 02/03/2024

Staff very friendly, appointment time’s close to schedule, environment pleasant.
Posted on: 01/03/2024

Nurse was great
Posted on: 01/03/2024

Dr waskind listened very gd
Posted on: 01/03/2024

Lovely people and can always been seen
Posted on: 01/03/2024

The nurse was very good and discussed everything with me.
Posted on: 01/03/2024

In the most friendly and respectful manner to my satisfaction.
Posted on: 01/03/2024

Dr chan took time with me listened and never rushed me.
Posted on: 01/03/2024

My GP Doctor Nathan looked after me
Posted on: 29/02/2024

Always easy to get an appointment, reception staff very helpful, doctor actually listens and goes above and beyond to help
Posted on: 29/02/2024

Genuinely caring and helpful staff.
Posted on: 29/02/2024

Always helpful rarely any problems
Posted on: 29/02/2024

Your nurses are excellent
Posted on: 29/02/2024

Appointments a problem when there are so many doctors
Posted on: 29/02/2024

Seen promptly nurse very courteous.
Posted on: 29/02/2024

Fast and efficient
Posted on: 28/02/2024

It’s very very hard to get an appointment, but the nurse I had yesterday was absolutely amazing
Posted on: 28/02/2024

The whole practice have been fantastic in dealing with my disability and situation.
Posted on: 28/02/2024

Dr Fraser as always very pleasant & tries to help
Posted on: 28/02/2024

Good care and very helpful but doctors availability is sometimes 2 to 3 weeks and they will not let you speak to a doctor for a few minutes if you need advice or clarification on anything
Posted on: 28/02/2024

Staff have been helpful
Posted on: 28/02/2024

Prompt service, very friendly
Posted on: 28/02/2024

Because the doctor is soo friendly and patience l like the way she talks with me all that l cansay is that very good
Posted on: 28/02/2024

Surgery has really improved in terms of quality of care
Posted on: 28/02/2024

Everything was good no problem
Posted on: 27/02/2024

Staff great. Would be better if there were more face to face appointments.
Posted on: 27/02/2024

Felt relaxed and welcomed
Posted on: 27/02/2024

Kind,curtious and patient.
Posted on: 27/02/2024

Very helpful and go out of there way to assist you
Posted on: 27/02/2024

Amazing surgery.
Posted on: 27/02/2024

The receptionists are helpful and nice.
Posted on: 27/02/2024

I'm very pleased with the way everything went
Posted on: 27/02/2024

I can always get an appointment and the nurses are always excellent. Always welcoming and approachable, they give me all the information I need at the time and they take their time so I feel at ease.
Posted on: 25/02/2024

Doctor listened and sorted everything for me
Posted on: 24/02/2024

Considering the moment we have had a difficult time especially with the government lack of leadership they are doing g there best so we'll done
Posted on: 24/02/2024

The staff, nurses, Doctors and reception are all lovely and the service is great, very caring and helpful, very grateful xx
Posted on: 24/02/2024

Took my son for his pre-school boosters, Laura was super patient and helpful when he got upset in-between his jabs
Posted on: 24/02/2024

Blood tests, friendly and caring staff I love it down gravel hill surgery
Posted on: 24/02/2024

Nurse Laura made me feel super comfortable during my appointment. Laura was very accommodating to whatever made me comfortable and this has made me confident to go back if needed. A++
Posted on: 24/02/2024

The young trainee doctor was very thorough
Posted on: 24/02/2024

Very prompt response to needs
Posted on: 24/02/2024

OK I suppose. Late being taken in for appt. Doc unaware of why I was attending when she asked me to make appt.
Posted on: 23/02/2024

All very helpful
Posted on: 23/02/2024

I was kindly provided with an early appointment and the examination was very thorough and thoughtfully conducted and following treatment was clearly described. Really great service.
Posted on: 23/02/2024

Doctor explained the work to be carried in fine detail well pleased with appointment
Posted on: 23/02/2024

Choices of appointments and helpful, friendly staff
Posted on: 23/02/2024

Don't want to look at certain ailments
Posted on: 23/02/2024

Bernie was very helpful and knowledgeable a pleasure thank you
Posted on: 23/02/2024

I am generally very happy from the service I receive. Very rare exceptional cases are present of course, which I don't want to mention.
Posted on: 23/02/2024

Because Dr m Nathan listened and solved problem
Posted on: 23/02/2024

Highly recommend
Posted on: 23/02/2024

I was late arriving because I had problems with tram but they fitted me in, very greatfull
Posted on: 23/02/2024

3 times wasted for a blood test
Posted on: 23/02/2024

Very good nurse (Kim)
Posted on: 23/02/2024

Nice staffs and no delays
Posted on: 23/02/2024

professional service from the nurses good out come of what was needed
Posted on: 23/02/2024

Because they never listen to what you have to say , I’m in pain with my gall bladder and have bad asthma . All they say is my asthma is not treated well and the same old thing, hospital is useless too
Posted on: 22/02/2024

Dr saw me even though no appointment
Posted on: 22/02/2024

Very helpful everyone in general. Going out of their way to help
Posted on: 22/02/2024

I cannot fault any of the staff they are always polite and super helpful it has improved somuch in last few years Thank you
Posted on: 22/02/2024

The staff are caring and supportive
Posted on: 22/02/2024

Service was stright to the point with due care and attention. Very patient centered care. No fault found thank you.
Posted on: 22/02/2024

The surgery takes time to listen. And sends patient for tests. To allow them to understand and try to live with there disabilities. There kind smile helps so much which shines out even in telephone conversations. Thank You
Posted on: 22/02/2024

Very good service. Excellent GP
Posted on: 22/02/2024

Excellent service and staff.
Posted on: 21/02/2024

Seem to get things done straightaway and also told me that I was to have bloods taken every month which my old surgery did not and any treatment that I have had has been. Ace cannot fault the surgery in anyway just glad I have joined you
Posted on: 21/02/2024

Although only a blood test I was seen on time the nurse was very pleasant and very little pain or bleeding.
Posted on: 21/02/2024

Doctors and nurses are really good and envolved
Posted on: 21/02/2024

Great Gp who listens to you dr Richard’s
Posted on: 21/02/2024

Very helpful and takes time to make sure you understand
Posted on: 21/02/2024

Dr baskaran was kind approachable listened to what I had to say and didn't feel rushed
Posted on: 21/02/2024

Staff are always friendly and so are the doctors.. There is never a long wait to see a doctor and it is not an issue seeing a different doctor
Posted on: 20/02/2024

Came for a blood test. Receptionist was very polite asked me to take a seat. Within a couple of mins I was called in by a lovely lady who greeted me with a smile. Very professional no difficulty in taking blood at all. A good all round experience
Posted on: 20/02/2024

Always a good standard of service
Posted on: 20/02/2024

Seen on time. Excellent examination Very through Follow up appointment made
Posted on: 20/02/2024

Seen on time and all questions answered
Posted on: 20/02/2024

I always get a sensible and polite answer when I ask a question concerning my health I haven’t actually seen a dr for ages but they do phone me when they think it’s necessary Only problem I seem to have is getting my medication on time I order it through the chemist and quite often have to order again as they say it’s not time to have it then I have to try again When you put an order in it takes about five days from ordering to having it delivered I was out of bisoperol for a week and it tells you not ti suddenly stop taking it but I had no choice That is my only problem Thank you for being so good
Posted on: 20/02/2024

Always helpful but on this occasion was a telephone appt and the Dr was on speaker phone so difficult to hear properly.
Posted on: 20/02/2024

The wellbeing sessions are helping me sort my life out
Posted on: 20/02/2024

My nurse Laura hurch. Is fantastic. Reception staff very helpful&last doctor. Doctor frazer was great.
Posted on: 20/02/2024

Always an efficient service
Posted on: 20/02/2024

Quick response and efficiency
Posted on: 20/02/2024

The Service delivery is always excellent
Posted on: 20/02/2024

Because of the service they give
Posted on: 17/02/2024

Excellent service, staff are lovely and really helpful.
Posted on: 17/02/2024

Explained the remedy to my issue very well and gave me reassurance that I could improve my health issue at home with the exercises provided
Posted on: 17/02/2024

Feeling comfortable, been listened to makes me feel good.
Posted on: 17/02/2024

Very efficient, didn't have to wait Dr was very helpful.
Posted on: 17/02/2024

Excellent, kind and efficient staff.
Posted on: 17/02/2024

Dr frazer.. best doctor there is.
Posted on: 17/02/2024

Good doctors
Posted on: 17/02/2024

Helpful reception and prompt appointment
Posted on: 17/02/2024

Waiting for an appointment is vary long.
Posted on: 17/02/2024

Was supposed to have a phone call appointment but didn't get it
Posted on: 16/02/2024

It has changed a lot and seems efficient
Posted on: 16/02/2024

Trouble getting appointment.
Posted on: 16/02/2024

Have been with this surgery for at least 31 years and have always received excellent service.
Posted on: 16/02/2024

Drs are very good if you can get a appointment
Posted on: 16/02/2024

Not long wait times and never had an issue getting an appointment
Posted on: 15/02/2024

Professional staff and really know what they are doing.l appreciated their work.
Posted on: 15/02/2024

Very friendly staff, always welcome to help and assist. Lovely Doctors surgery as I've been with them for many years now.
Posted on: 15/02/2024

Excellent service and friendly and helpful staff at all times.
Posted on: 15/02/2024

Your nurses are excellent
Posted on: 15/02/2024

Dr Levan excellent
Posted on: 15/02/2024

Some fantastic doctors and nurses
Posted on: 15/02/2024

On my visit yesterday I was greeted with a smile and checked in told to take a seat. When I came out I had to book a blood test and the girl was efficient and friendly.
Posted on: 15/02/2024

Doctor was good and hope the changes make a difference
Posted on: 14/02/2024

Doctor chan very Carrington and staff are good to
Posted on: 14/02/2024

DR CHAN and JULIA are very very good
Posted on: 14/02/2024

Was seen promptly by the doctor who was very courteous and gave a full satisfactory explanation. The Nurse who dresses my leg is lovely.
Posted on: 14/02/2024

Feels very personal, and your treated as they have time for your condition.
Posted on: 14/02/2024

Prefer to see my own GP because it saves time but always been happy after seeing any doctor or nurse at the practice and that includes speaking with receptionists too
Posted on: 14/02/2024

Very helpful and understanding
Posted on: 14/02/2024

Because of doctors chan caring and thorough attitude
Posted on: 14/02/2024

Always so friendly and kind
Posted on: 14/02/2024

The staffs are very caring and supportive
Posted on: 14/02/2024

Very caring, client friendly and helpful staff
Posted on: 14/02/2024

Always very helpful and able to answer any problems we might have thank you
Posted on: 13/02/2024

The doctor i saw yesterday listen to my problems and sorted out my problems.
Posted on: 13/02/2024

Perfect and professional good care taken
Posted on: 13/02/2024

Excellent care and support
Posted on: 13/02/2024

Dr & nurse excellent
Posted on: 13/02/2024

Great service!
Posted on: 13/02/2024

Dr Chan is very thorough with his treatment nothing is too much trouble for him
Posted on: 13/02/2024

Helpful doctors and staff if unable to get appt can always get call back same day
Posted on: 12/02/2024

Moody front office staff especially at Gravelhill
Posted on: 11/02/2024

Dealt with kindly,by receptionist and Dr.Kumar.
Posted on: 10/02/2024

Seen on time. Good personnel. Very helpful
Posted on: 10/02/2024

I had a very bad experience was yesterday.
Posted on: 10/02/2024

Always helpful kind caring staff and doctors are same
Posted on: 10/02/2024

Doctor is fantastic. Difficult to get an appointment means I only give you good. I waited nearly 4 weeks for an appointment. This isn’t really good enough.
Posted on: 10/02/2024

Nurses are great. Dr Chan is possibly the best doctor I've ever had. Listens, considers what I want and agrees next steps. Approachable. I don't feel at all rushed.
Posted on: 09/02/2024

The GP was very thorough and showed a good understanding of my health issue when considering further treatment.
Posted on: 09/02/2024

Professional services.
Posted on: 09/02/2024

Alll staff are very friendly and helpful dr chan and dr Henry were fantastic with my appointment and I am very grateful for all there help and support given
Posted on: 09/02/2024

this is a lovely surgery to go to always clean and the doctor and reception are polite always
Posted on: 09/02/2024

Was happy with treatment by nurse
Posted on: 09/02/2024

Amazing service at all levels. Thank you so much.
Posted on: 09/02/2024

It takes a very long time to get an appointment for a GP face to face and for a specialist 3 to 6 months.
Posted on: 09/02/2024

Listened to & concerns addressed.
Posted on: 09/02/2024

Nurse was very nice a d sufficient with taking my blood took less then a minute
Posted on: 08/02/2024

Bernie got blood out my arm first go and i have collapsed veins from having so much blood taken they normally do it in back of hand because of this Mary is exercellent at her job to as well as dr chan
Posted on: 08/02/2024

Some doctors are great and listen to your concerns about ongoing health problems. Some seem to not beninterested and just send you away. Also waited 40 minutes to see a doctor when he hadnt called in any patients before me
Posted on: 08/02/2024

Dr Chan is always very informative and helpful
Posted on: 08/02/2024

I have been waiting for 2 years to keniya operation but didn't do operation Did not come any information yet now Please take any action for me
Posted on: 08/02/2024

The Doctor was patient and friendly
Posted on: 08/02/2024

Excellent Asthma chec.k with the Nurse very through.
Posted on: 08/02/2024

Dr Nathan is very understanding
Posted on: 08/02/2024

Got a messagr saying my appoinment was at parkway and it was to not whay a waste of my time
Posted on: 08/02/2024

Always get help when needed and the doctors and nurses all seem very helpful
Posted on: 08/02/2024

They try to resolve medical issues quickly and are very helpful
Posted on: 08/02/2024

Receptionists was pleasant, I had a short waiting time, nurse was very polite and showed respect and care. Excellent servicec
Posted on: 07/02/2024

You were able to fit me in to see the doctor quickly thankyou
Posted on: 07/02/2024

Long waiting times to get an appointment, some of the doctors can make you feel like you are not being heard. However the doctor I had yesterday was actually very good and listened.
Posted on: 07/02/2024

Made to feel comfortable the nurse talked to you and listened
Posted on: 07/02/2024

Felt comfortable listened to my priblems and delt them properly
Posted on: 07/02/2024

Really pleased with why I’ve been treated by the doctrine staff at gravel Hill surgery
Posted on: 07/02/2024

The procedure was smooth and had a lot of education before the process
Posted on: 04/02/2024

Doctor is great. But waiting time for an appointment is far too long. Nearly 2 weeks I had to wait for my appointment
Posted on: 04/02/2024

Surgery clean and staff very helpful pity I can’t say the same for the doctor she had no time for me didn’t even ask me to sit down just said go and have an X-ray it’s been months now and still no results In my opinion if she has no time for patients she should give up and let those who have time see the patients
Posted on: 04/02/2024

There's quite a delay in getting an appointment to see a doctor. Also my last visit to see a nurse at Parkway was not great, it would be great if the nurse could say what she is going to be doing and not just do it. ie better communications.
Posted on: 03/02/2024

Level and speed of service
Posted on: 03/02/2024

Thay are sorted things out for me
Posted on: 03/02/2024

They made me feel valued
Posted on: 03/02/2024

The reason why I put I don’t know because it’s on one side to see the doctor on the bedside. The booking is far too long that’s how I see it
Posted on: 02/02/2024

Excellent service and excellent doctors
Posted on: 02/02/2024

The receptionist very polite and very friendly and professional
Posted on: 02/02/2024

Kind staff and doctors, and waiting time is not very long.
Posted on: 02/02/2024

The staff ate professional and courteous
Posted on: 02/02/2024

They are always great to me :)
Posted on: 02/02/2024

Lovely staff both clinical and non clinical , great service all round
Posted on: 02/02/2024

It's hard to get an appointment or to speak to a doctor. And if you can get an appointment, you have to wait for a week if not longer.
Posted on: 02/02/2024

Easy to get an appointment, nice receptionists and very helpful Doctor
Posted on: 02/02/2024

Very attentive & patient GP. Fitted in very quickly for physio appt. Thorough tests requested.
Posted on: 02/02/2024

Sometimes good advice
Posted on: 02/02/2024

Addressing the issues I presented with promptly.
Posted on: 02/02/2024

Staff and Doctors are always kind and caring
Posted on: 02/02/2024

Was seen on time and friendly staff
Posted on: 02/02/2024

The best surgery I have ever had
Posted on: 02/02/2024

My nurse was very helpful and friendly
Posted on: 01/02/2024

The doctors and staff listen to me and try their best to help me, always grateful to their help.
Posted on: 30/01/2024

Met a new nurse for my smear test. She was very informative, polite and made me comfortable.
Posted on: 30/01/2024

Doctor was caring and compassionate
Posted on: 30/01/2024

Investigation with great respect to my condition
Posted on: 30/01/2024

Nice people to talk to. And if they can they will help you out
Posted on: 30/01/2024

Always get the help I need , Great staff , well run .
Posted on: 30/01/2024

Staff are friendly and efficient
Posted on: 30/01/2024

Dr Chan was very nice and he is willing to explain the treatment to the patient. Very satisfied
Posted on: 30/01/2024

Lady was absolutely amazing
Posted on: 30/01/2024

The doctors and the rest of the staff are always polite caring and really make you feel important would recommend this surgery to all
Posted on: 28/01/2024

Good when you can get to see someone
Posted on: 28/01/2024

Your Quick response when called
Posted on: 28/01/2024

Very little wait time . Nurse friendly and professional
Posted on: 28/01/2024

Everyone is very friendly and helpful
Posted on: 27/01/2024

Staff always helpful
Posted on: 27/01/2024

Tick all the boxes excellent
Posted on: 27/01/2024

Staff and GPs very helpful
Posted on: 27/01/2024

All the staff are polite answer questions you can understand.
Posted on: 27/01/2024

Because the nhs is collapsing
Posted on: 27/01/2024

I was treated very well, and the nurse was very polite and helpful.
Posted on: 27/01/2024

Always treated respectfully. I saw a junior doctor who was reporting to Dr Fraser but was very well looked after and after thorough examination of my arm and shoulder he spoke to Dr Fraser about further treatment for me. Thank you.
Posted on: 27/01/2024

There’s a few improvements that could be made, but the staff are all very nice and helpful.
Posted on: 24/01/2024

The team are kind,loving and supportive.
Posted on: 24/01/2024

Phoned in morning & was able to get nurse appt same day for urine test!
Posted on: 24/01/2024

friendly staff and good Doctors
Posted on: 24/01/2024

Amazing as always
Posted on: 24/01/2024

Dr Chan listened to me carefully and treated me professionally
Posted on: 24/01/2024

Had blood test done very professional
Posted on: 24/01/2024

Appointment for babies injections was an hour late ! Service received at the appointment once we finally got seen was good Reception team are friendly
Posted on: 24/01/2024

Advice given by physio recently was poor, incorrect. She was supposed to email me some exercises and did not do this.
Posted on: 24/01/2024

Someone's told me my asthma review is overdue. How would I know it was due. Also, I've had my asthma for 60 years. I'm quite good at working out how it's going. Why do I need to visit the surgery and take up valuable staff time, to talk about something I don't need help with? If I do need to, how am I supposed to book it? I think this might all need some thought?
Posted on: 24/01/2024

I have never had a problem with anybody at parkway health center the staff are all lovely and always willing to help! The doctors are brilliant as well especially Doctor chan! So I give my surgery a 5×××××
Posted on: 24/01/2024

Tick all the boxes
Posted on: 24/01/2024

Very helpful staff and never feel rushed by the doctors.
Posted on: 24/01/2024

I had a very informative appointment that reassured me that the medication prescribed was the best for my health, the reassurance provided put my mind at rest.
Posted on: 23/01/2024

Very professional, & reliable 100%
Posted on: 23/01/2024

Helpful and can usually get an appointment quite quickly
Posted on: 23/01/2024

Dr and nurses I see are very good at there job
Posted on: 23/01/2024

My appointment was on time, the nurse was very pleasant and helpful. All in all a good experience
Posted on: 23/01/2024

Good friendly practice - could be a bit more flexible
Posted on: 23/01/2024

All staff are professional and helpful.
Posted on: 23/01/2024

The last few Drs we’ve seen have been fab! Latest visit: Dr was brilliant, receptionist was lovely - and accommodating - plus waiting time was minimal too (maybe 10 minutes?) If I was voting on my last visit it would be ‘very good’ but this isn’t always the case… I hope it remains. Keep up the good work & sincere thanks to you all!
Posted on: 23/01/2024

The Drs are good
Posted on: 23/01/2024

Lovely team!
Posted on: 21/01/2024

I am always treated well and with a smile.
Posted on: 21/01/2024

Felt cared for and confident in staff
Posted on: 21/01/2024

Thay are really good
Posted on: 21/01/2024

Clean and friendly atmosphere
Posted on: 20/01/2024

Consultation with Dr Chan today. His always ready to listen, sympathetic and kind. Always helpful thank you so much. You are an amazing doctor!!!
Posted on: 20/01/2024

no information provided when giving service
Posted on: 20/01/2024

I normally see the same gp as I always have continuity off care
Posted on: 20/01/2024

Dr Francis took the time to talk with me about options, he seemed to care about what I was saying and apologised profusely about the wait time. I felt listened to and came away feeling satisfied with my appointment result. Many thanks.
Posted on: 20/01/2024

I think it could do with redecorating to make it a more pleasing and relaxing place to be
Posted on: 20/01/2024

Lovely dr and got appointment within 3 day’s excellent and welcoming thank you
Posted on: 19/01/2024

People are polite and realy listen.
Posted on: 19/01/2024

Been with the practice many years & always satisfied with the service. Thank you for the care you give.
Posted on: 19/01/2024

Staff are always approachable, helpful, kind and caring.
Posted on: 19/01/2024

I always get appointment and I always get seen 5 minutes before my time and the staff are very nice
Posted on: 19/01/2024

Actual experience of appointment very good, however I had to wait 10 days for earliest appointment hence just good score.
Posted on: 19/01/2024

I can make an appointment and see a doctor within one week
Posted on: 19/01/2024

Very good all departments. Seen on time. Very helpful.
Posted on: 19/01/2024

Quick caring service mostly
Posted on: 19/01/2024

Doctor listens
Posted on: 19/01/2024

Excellent docter
Posted on: 19/01/2024

Too long a wait for appointments
Posted on: 19/01/2024

We were given an early appointment which meant my son didn’t miss any school for the appointment. The Doctor was very nice and reassured my son regarding his condition.
Posted on: 18/01/2024

Kind, friendly and efficient staff
Posted on: 18/01/2024

It’s very hard to speak with a doctor and the reception team seem to think they are doctors. Need to ensure that the reception team treat everyone with respect and don’t assume they know what is wrong with someone
Posted on: 18/01/2024

Waiting time to get an appointment is very poor. Specially when you read a sign that says you are looking for MORE customers. More quality and less quantity please.
Posted on: 18/01/2024

I have always been treated well and I like the doctors and staff
Posted on: 18/01/2024

My doctor's are very understanding and help me with my mental health slot.
Posted on: 18/01/2024

The place is always clean, reception is very friendly and I don't have to wait pass my appointment time
Posted on: 18/01/2024

Polite reception staff, always help where possible, do their best to find prompt appointments and I feel I have had fantastic service for my 45 years of using this GP service. Thank you.
Posted on: 18/01/2024

The surgery is very clean. Everyone is very patient and understanding.
Posted on: 18/01/2024

Dr Chan is really helpful and insightful. Admin processes (bookings, follow up) have been improving a lot lately but they started from a very low level and there is still some way to go.
Posted on: 18/01/2024

I’ve been with this practice for many years & have always found it very good.
Posted on: 17/01/2024

Lovely people and very patient with me
Posted on: 17/01/2024

Dr Chan listens a lot and help. An grateful to him and other staff members.
Posted on: 17/01/2024

On time friendly and polite.
Posted on: 17/01/2024

lovely place Togo to seeyyourdoctor
Posted on: 17/01/2024

I got there ten minutes before my appointment and got seen straight away doctor frazier was very good
Posted on: 17/01/2024

Always happy to help
Posted on: 17/01/2024

I can get appts, they send me reminders and are very friendly and helpful
Posted on: 16/01/2024

Staff very helpful. Dr' s understanding and listen to your problems and action them.
Posted on: 16/01/2024

All the Doctors are very caring . And staff helpful. Parking a bit of a problem , at Gravel Hill. But you can get the 64 very close to the surgery there and back.
Posted on: 16/01/2024

Whenever I ring they are always busy but always polite and very helpful
Posted on: 16/01/2024

Never had any problems getting through on the phone and staff always polite
Posted on: 16/01/2024

Longer than normal travel to Parkway. Good assessment treatment, interrupted by unannounced, unapologetic staff member entering the room during treatment.
Posted on: 16/01/2024

I saw Kim who did my blood test. She was and is very good at her job. Nothing is too much trouble for her. She explains things when asked a question
Posted on: 16/01/2024

Its very hard to get appointment
Posted on: 16/01/2024

Excellent service from all staff
Posted on: 16/01/2024

The standard of service @ Parkway is high . Bernie is always friendly & professional.
Posted on: 16/01/2024

Staff very helpful with my questions and provided the answers needed
Posted on: 16/01/2024

Was a phone call. Very helpful and clear
Posted on: 16/01/2024

I saw Dr Chan. He is very through, explains everything. Very accommodative & kind.
Posted on: 16/01/2024

Friendly, efficient and professional service.
Posted on: 16/01/2024

Very good at the job made me feel very relaxed
Posted on: 16/01/2024

Warm reception and excellent treatment.
Posted on: 16/01/2024

They are all very helpful
Posted on: 15/01/2024

Easy to book appointments and good staff
Posted on: 15/01/2024

Helpful reception staff managed to rebooked my appointment went in on time and physiotherapist was helpful and went through all my exercises
Posted on: 13/01/2024

Always pleasant, efficient and professional.
Posted on: 13/01/2024

I really efficient until you on time
Posted on: 13/01/2024

Very friendly staff team and excellent medical care
Posted on: 13/01/2024

Nobody seem to care about you , when you do get to see someone, the nurse's are very good but doctors are hit and miss
Posted on: 13/01/2024

Lovely people work at surgery doctors are brilliant always seem to be very understanding
Posted on: 13/01/2024

I love my doctor's, they are great with me and my mental health
Posted on: 13/01/2024

I would prefer to see the doctor of my choice closer to home
Posted on: 13/01/2024

Easy to book and access
Posted on: 13/01/2024

Didn't have to wait as long as lasts year for my injection very happy doctors and receptionist are great thank you parkway
Posted on: 13/01/2024

Everyone is helpful and polite
Posted on: 13/01/2024

Doctor takes time to listen to you
Posted on: 13/01/2024

Could not believe got seen on time and fitted me in there for ecg
Posted on: 13/01/2024

The reception and the nurse that attended to me were very professional and kind
Posted on: 13/01/2024

Through and make the effort with patients
Posted on: 13/01/2024

Lovely nurse, made me feel at ease, gave me advice and was very nice. I’ve never had a problem with the surgeries service.
Posted on: 13/01/2024

The excellent professionalism of all the staff, plus the promptness my enquiries are dealt with.
Posted on: 12/01/2024

The Gravel Hill surgery is clean, the staff are friendly, my wait time was very low, the nurse who took my appointment was brilliant. Overall a positive experience
Posted on: 12/01/2024

I see doctor Chan and he is a brilliant doctor he always trys help
Posted on: 12/01/2024

I don’t often need to use the sugery but most times when I have done I’ve not been able to get app in the same week for a very long time. Apart from when I’m having blood tests
Posted on: 12/01/2024

Dr Chan is simply the best
Posted on: 11/01/2024

My appointment was cancelled because of the nurse being ill.
Posted on: 11/01/2024

Always looked after by doctors and nurses. And reception staff.
Posted on: 11/01/2024

The nurse was very super. She reassured me when I was nervous.
Posted on: 11/01/2024

Doctors at my surgery absolutely brilliant
Posted on: 11/01/2024

Dr Chan very good. Very caring. Listens and helps. Also staff very helpful. Parking a bit hard to find . But in all very good.
Posted on: 11/01/2024

I’ve never had any problems with this surgery
Posted on: 11/01/2024

The staff are good, but there can be a bit of a wait when phoning and getting an appointment sometimes.
Posted on: 11/01/2024

Always attentive and issues taken seriously. Dr. Lavan is outstanding with high EQ and patient care.
Posted on: 11/01/2024

Very happy with the doctor I have
Posted on: 11/01/2024

Lovely people work there!
Posted on: 10/01/2024

The doctors, reception team and nurses are excellent with the way I am treated.
Posted on: 10/01/2024

Very efficient and the more was outstanding
Posted on: 10/01/2024

The staff and the nurse who dealt with me were very helpful and friendly. The waiting room was comfortable.
Posted on: 10/01/2024

A satisfactory answer is usually arrived at when I call Parkway.
Posted on: 10/01/2024

Very helpful quick to be seen doctor and nurse very good answers to my questions
Posted on: 10/01/2024

The doctors and receptionists are always very helpful, professional and polite
Posted on: 10/01/2024

I would like my local surgery to get better
Posted on: 10/01/2024

I am really pleased with DR chan I believe he genuinely put himself out to help as much as he can
Posted on: 10/01/2024

Staff very helpful .Doctor very informative and caring .
Posted on: 10/01/2024

Staff quotes friendly and welcoming.
Posted on: 10/01/2024

I like the Drs and nurses
Posted on: 10/01/2024

Kim is very good with giving my B12 and taking my blood
Posted on: 09/01/2024

Booked appointment online, date and time perfect seen on time. Nurse excellent.
Posted on: 09/01/2024

Always so helpful and polite
Posted on: 09/01/2024

Some doctors get down to business rather than beating around the Bush
Posted on: 09/01/2024

Always get the help I need all the staff are polite and friendly
Posted on: 09/01/2024

Don’t use the surgery much but when I do the staff. Are very professional and helpful.
Posted on: 09/01/2024

Dr Chan whom I see on a regular basis as I prefer continuity off care is very professional & very knowledgeable & has time to explain health issues even though he’s overworked very approachable
Posted on: 09/01/2024

Always friendly staff, doctors/nurses and receptionist. Staff listen to your issues and discuss the options that are available. I now use the NHS app for booking appointments and repeat prescriptions, works well.
Posted on: 09/01/2024

They are very good as a surgery especially doctor Chang very good
Posted on: 09/01/2024

Their quick response and following up on my appointment from hospital.
Posted on: 09/01/2024

Very good help with all staff and doctors polite and happy to helpz
Posted on: 09/01/2024

Nurse was very efficient and gentle
Posted on: 09/01/2024

Had some bad experiences and good ones
Posted on: 09/01/2024

Feel safe with the team and quiet reliable on the care of the physcians
Posted on: 09/01/2024

Dr Fraser is very helpful
Posted on: 09/01/2024

Short waiting time, courteous receptionist and excellent treatment from Dr Chan
Posted on: 09/01/2024

The Doctors are very good if you can get to see one
Posted on: 09/01/2024

There always look after at my appointments lovely staff
Posted on: 09/01/2024

Very difficult to contact surgery by phone if you canot use Internet.
Posted on: 08/01/2024

Happy with treatment received
Posted on: 08/01/2024

Always helpful and professional.
Posted on: 06/01/2024

Good that I can book online as I am deaf and good experience with the doctors and staff when I attend but not so good when the appointments are sometimes up to 2 weeks wait
Posted on: 06/01/2024

Very helpful and answered all my questions
Posted on: 06/01/2024

Everyone there seemed happy and helpful
Posted on: 06/01/2024

Always friendly and helpful
Posted on: 06/01/2024

I find the doctors approachable friendly and helpful.
Posted on: 06/01/2024

Quick and professional and friendly from what I have heard about other practices it’s far superior
Posted on: 06/01/2024

The Surgery is modern, updating it's technology just making it a lot easier as a patient to access their many services available. The staff are always polite and professional, they show empathy also quite informative.
Posted on: 06/01/2024

Lovely doctor and seen on time
Posted on: 06/01/2024

Very helpful.
Posted on: 06/01/2024

Experienced and competent staff
Posted on: 06/01/2024

I have been registered for years and have never had a problem getting appointments. The staff and doctors are always friendly
Posted on: 06/01/2024

Very quick apt date and seen before my sot thime
Posted on: 06/01/2024

Friendly and caring staff. Very professional
Posted on: 05/01/2024

Very efficient and helpful and great level of care.
Posted on: 04/01/2024

Very rude on the phone
Posted on: 04/01/2024

Always get an appointment where necessary and have never had any issues regarding advice or treatment. Doctors and nurses are all great.
Posted on: 03/01/2024

Seen on time, Nurse Laura was lovely and professional
Posted on: 03/01/2024

Because this has been my Dr's surgery since I was born
Posted on: 03/01/2024

Friendly pleasant on approach good sevice
Posted on: 03/01/2024

Always helpful and friendly
Posted on: 03/01/2024

The nurse was very kind and understanding
Posted on: 03/01/2024

I always get my appointments in a reasonabl time
Posted on: 30/12/2023

The service was quick friendly and in good humour and professionalism
Posted on: 30/12/2023

Consideration of patient’s welfare
Posted on: 30/12/2023

Trust pure trust
Posted on: 29/12/2023

I have found them helpful, the only problem is Getting an appointment takes a few. Days.
Posted on: 29/12/2023

Fantastic care, appointments on time and easy to deal with
Posted on: 29/12/2023

Too early to say with procedure I had
Posted on: 29/12/2023

They are very polite, they always welcoming people, very friendly to approach, very professional.
Posted on: 29/12/2023

Very helpful and friendly
Posted on: 29/12/2023

Amazing
Posted on: 28/12/2023

Very efficient
Posted on: 28/12/2023

Once you get appointment ,it getting better Nurses are very good
Posted on: 28/12/2023

Short waiting time, happy with reason I visited surgery.
Posted on: 28/12/2023

I found all the staff very polite and was greeted with a warm smile from the young lady.
Posted on: 28/12/2023

The doctor was very thorough, he asked me questions. Listened to my chest very kind and considerate
Posted on: 28/12/2023

Always very helpful and extremely efficient. The staff are friendly and Always willing to advise me whenever I need assistance.
Posted on: 28/12/2023

Good doctors just a shame they don’t see you face to face. Hard to get appointments. I feel if you haven’t paid in to the nhs you shouldn’t be seen unless you pay would help cut with costs. Just like when we go abroad to other countries and have to pay.
Posted on: 25/12/2023

Accessibility (to doctors) and staff are personable and helpful
Posted on: 25/12/2023

Excellent vaccine service. Helpful reception staff
Posted on: 23/12/2023

Dr Fraser was very helpful and kind
Posted on: 23/12/2023

Professional surgery administration. Gp’s are very considerate and caring
Posted on: 23/12/2023

Difficult to find appointments
Posted on: 23/12/2023

Always professional and courteous in equal measure. Rarely anything other than a trouble free experience.
Posted on: 22/12/2023

Because they are always very polite and helpful and do their best to help with your problems
Posted on: 22/12/2023

No one listens
Posted on: 22/12/2023

After the mix up re this blood test 2 weeks ago there were no probs this time & Parkway were back to their usual high standards
Posted on: 22/12/2023

Friendly, caring, professional, prompt.
Posted on: 22/12/2023

visited the surgery many of times recently and the service they provide is very good. the staff are friendly and professional. thank you
Posted on: 22/12/2023

You can get a face to face appointment when required
Posted on: 22/12/2023

Very caring staff from receptionist to dr
Posted on: 22/12/2023

Very helpful and prompt when I needed emergency prescription before Christmas, thank you.
Posted on: 22/12/2023

Difficulty in getting appointments when the surgery always appears to be empty of patients
Posted on: 22/12/2023

It was lovely seeing a doctor very pleased
Posted on: 21/12/2023

Always been treated well by all staff, fitted me in when I need their help.
Posted on: 21/12/2023

Very good with my baby and explained everything easily.
Posted on: 21/12/2023

On this occasion. The staff member taking my bloods was friendly, efficient and very competent. She helps make her patients feel comfortable and at ease. The procedure was painless and quick.
Posted on: 21/12/2023

Always open to the public. Nice doctors & staff etc.
Posted on: 21/12/2023

The receptionist are always polite and helpful. The Doctor I saw at my last visit is one of the best.
Posted on: 21/12/2023

A surgery is a building where patients are seen but what distinguishes one surgery from another is the staff and the doctors. At addington medical practice from the time a patient first picks up the phone to call for an appointment followed by a visit to the surgery and being seen by a GP the whole experience comes with a caring human touch and is first class.
Posted on: 21/12/2023

Dr Chan and nurse Tina were a great help
Posted on: 21/12/2023

Very good service, thank you
Posted on: 21/12/2023

Always very helpful. And sort any problems very quickly.
Posted on: 21/12/2023

Excellent and very professional service
Posted on: 21/12/2023

The staff are always very helpful and friendly.
Posted on: 21/12/2023

Too much red tape and no heart felt caring
Posted on: 21/12/2023

Dr’s & staff are friendly and helpful. If you can’t get a face to face you can usually have a telephone conversation with a doctor
Posted on: 21/12/2023

I am always able to get a solution, weather its a phone, appointment or phone call Very helpful reception staff
Posted on: 20/12/2023

No long waiting time, the staffs were friendly and professional.
Posted on: 20/12/2023

This surgery don't have to wait long like other surgery.
Posted on: 20/12/2023

I get regular health checks and the staff are very friendly.
Posted on: 20/12/2023

I have been in constant need of help and they have Always been helpful to me
Posted on: 20/12/2023

I feel of late you have turned things around and are getting things right from a patient point of view
Posted on: 20/12/2023

Service and support was amazing
Posted on: 20/12/2023

Helpful and polite. Listened to all needed and gave a good experience
Posted on: 20/12/2023

This has been my surgery For twenty two years. I have always felt the reception staff and doctors have taken care of my health issues to my satisfaction.
Posted on: 20/12/2023

Never can get appointments
Posted on: 20/12/2023

Nice staff and they keep with the timing
Posted on: 20/12/2023

Always able to arrange appointments
Posted on: 19/12/2023

Always receive excellent service from reception staff, GP's and especially Nurse Kim. Friendly, chatty, always puts me at ease and don't feel a thing when she administers the flu jab!
Posted on: 19/12/2023

Nobody seen to care ,they lose hospital letter you've taken to them to photo copy ,and when you want to see the GP it when you feel ill not 3 weeks time ,your asking for new customers but haven't got time for the one you've got ,I've been with the same group of doctors for years from Gannon and cogovan and then baskaran at lest they new everything about you and your parents but now no hope
Posted on: 19/12/2023

Polite and efficient
Posted on: 19/12/2023

On time and very efficient
Posted on: 19/12/2023

How much better the booking system is working being online to have a blood test, quick and easy, arrived at surgery within minutes was called through, bloods taken and back out again.
Posted on: 19/12/2023

Happy to attend gp
Posted on: 19/12/2023

Friendly staff, appointment on time
Posted on: 19/12/2023

always very helpful and abligin
Posted on: 19/12/2023

Happy to be at gp every thing was perfect how the doctor speaks with me
Posted on: 19/12/2023

You get quick appointments. You are seen on time by a doctor. You get accurate information and follow ups. Above all, everyone is patient, friendly and have good communication.
Posted on: 19/12/2023

Always excellent service and constructive advise given, excellent Dr.
Posted on: 19/12/2023

Friendly staff
Posted on: 19/12/2023

I’m always looked after, with brilliant Doctors and friendly staff too
Posted on: 16/12/2023

Always get an appointment easy & the staff are very helpful .
Posted on: 16/12/2023

Being able to have access to both sites and the extended medical facilities ie physio, female health care and the nurse team. All staff very friendly too.
Posted on: 16/12/2023

Friendly & caring medical staff
Posted on: 16/12/2023

Still have to wait a long time to see a doctor but once get to the surgery is ok
Posted on: 16/12/2023

Every one is kind and considered
Posted on: 16/12/2023

The staff are kind and helpful always.
Posted on: 16/12/2023

I use the nurses services more ,they give a fantastic service
Posted on: 16/12/2023

Never had a problem
Posted on: 15/12/2023

very supportive and comforting they went through my procedure thoroughly and made me feel confident
Posted on: 15/12/2023

They offer a Very efficient service and I feel listened to whenever I go to see my GP.
Posted on: 15/12/2023

Dr Chan fantastic and Kim the Nurse
Posted on: 15/12/2023

Pleased with how I was treated
Posted on: 15/12/2023

Very good doctor
Posted on: 15/12/2023

Helpful & informative.
Posted on: 15/12/2023

The staff and Doctors are very helpful.
Posted on: 15/12/2023

Booked appointment seen on time Excellent service. Many thanks.
Posted on: 15/12/2023

Reason is I just moved from here and nothing bad to say about it
Posted on: 15/12/2023

Had problems with my ears needed wax removal which Kim the nurse sorted out was lovely to be able to hear again thank you so much Kim and the surgery in general
Posted on: 15/12/2023

seen at appointed time. As well as suture removal, bloods were taken, blood pressure and weight recorded. Friendly nurse.
Posted on: 15/12/2023

He attend to me the way I wanted it to be
Posted on: 15/12/2023

The doctor is amazing however one of the people that answers the calls is not great. I have not dealt with her this time but a few times in the past I have issues. Also the time slots that we are texted when having a telephone consultation, the doctors cannot see
Posted on: 15/12/2023

Doctors are great, but sometimes you have to wait a long time for an appointment. This time I waited 11 days despite me telling the receptionist that I needed to see a doctor urgently
Posted on: 15/12/2023

Surgery aways been very good I get prompt action when needed .
Posted on: 14/12/2023

Best service
Posted on: 14/12/2023

Always friendly and welcoming
Posted on: 14/12/2023

The service was very good thanks
Posted on: 14/12/2023

Always helpful , very professional
Posted on: 14/12/2023

I get help when I need it. They listen and are very efficient when needing to do anything for me
Posted on: 14/12/2023

The receptionist is rude unprofessional
Posted on: 13/12/2023

The nurse I'm seeing for a while now is excellent
Posted on: 13/12/2023

Because my appointment was cancelled on the day of the appointment and now I have to wait an additional week to be seen
Posted on: 13/12/2023

Helpful friendly staff
Posted on: 13/12/2023

Timely response and very professional staff
Posted on: 13/12/2023

Lovely welcoming and smiling staff. Felt very comfortable with nurse
Posted on: 13/12/2023

Doctor put me at ease with the problem and gave me a response on it
Posted on: 13/12/2023

If you can get an appointment with a doctor of your choice they are excellent.
Posted on: 13/12/2023

Dr.Chan is always very professional.
Posted on: 13/12/2023

Dr Chan He takes time to listen to his patients. He also knows their likes and their dislikes
Posted on: 13/12/2023

The Staffs are very good
Posted on: 13/12/2023

Never had any complains
Posted on: 13/12/2023

Good and efficient service
Posted on: 13/12/2023

Always Able to make Doctor Appointments And always well treated by Doctors and staff
Posted on: 12/12/2023

Very pleased with the treatment yesterday
Posted on: 12/12/2023

They are caring
Posted on: 12/12/2023

The nurse Kim and the doctor were very helpful
Posted on: 12/12/2023

Dr Chan is the only doctor I will speak to comfortably about my health. I find he actually listens to my concerns and then explains everything to me in a way I understand. I can’t thank dr chan enough!
Posted on: 12/12/2023

Always helpful and always listen
Posted on: 12/12/2023

Always helpful and always listen
Posted on: 12/12/2023

AlwWhen ever i ring the Surgery the receptionist is allways polite allways helpful the Doctors and Nurses always answer medical problems in a language you can understand it's a first class practice.
Posted on: 12/12/2023

Very friendly and eficient
Posted on: 12/12/2023

All staff including my GP are caring and supportive.
Posted on: 12/12/2023

Half an hour wait past my appt time for a 2 minute blood test. Not kept informed at all.
Posted on: 12/12/2023

Dr Chan always listens and makes you feel at ease
Posted on: 12/12/2023

Receptionist friendly and help full didn’t wait long to see nurse who was very nice and made you fell relaxed saw doctor after who was very nice and explained things all so very helpful .
Posted on: 10/12/2023

Great doctors and nurses
Posted on: 10/12/2023

Always up to date
Posted on: 10/12/2023

good place to go to as local
Posted on: 10/12/2023

Great members of staff both clinical and admin
Posted on: 09/12/2023

Usually seen on time and staff are good
Posted on: 09/12/2023

Wait too long for appointment
Posted on: 09/12/2023

Excellent attention in special Dr. David Chang thanks for your patience.
Posted on: 09/12/2023

Very happy with the service I have received.
Posted on: 09/12/2023

I had a two hour window to be called by dentist and ended up being called back to back both times as I was with a patient I missed it. When I called back 10 minutes later I asked could I get a callback I don’t mind waiting I was told yes then 3 hours later I called back and was told actually no I’d be taken off the list for today I’ve been fobbed off since May about my eye and was told it would go away were now in December and it’s worse I’m between moving addresses so wanted it removed but was told I’ll be rejected anyway. Just a waste of time honestly
Posted on: 08/12/2023

Love this practice, the receptionists always try to help you and the doctors are good too. Doctor kumar is my favourite.
Posted on: 08/12/2023

High quality trained staff who are friendly & professional
Posted on: 08/12/2023

I got the time wrong and was late but the doctor still called me
Posted on: 08/12/2023

Always helpful and accommodating.
Posted on: 08/12/2023

Because I value the way I was attended to
Posted on: 08/12/2023

Dr. David Chang is fantastic!!!! He take tge time listen to me and explain all .
Posted on: 08/12/2023

Very helpful and to the point
Posted on: 08/12/2023

Very supportive and concerned
Posted on: 08/12/2023

Arrived for a 3:10 appointment. 1 other patient to see the same doctor. Called in at 3:40. Already explained what appointment was for and then had to book another appointment for a blood test and have more time off work as these aren’t conducted outside usual working hours. Don’t feel that the waiting time was acceptable when the surgery wasn’t busy and it was clear that the doctor was doing other things when I should have been seen, as I could hear calls coming through for her. Priority should be given for pre-arranged appointments.
Posted on: 08/12/2023

The N.H.S sending me letter saying due for smear so call state had letter due for smear made an appointment, on day ask for but rung to say nurse not available that day is trek down for appointment further away presume they check to see if was due for a smear, hey guess not so go down there , 5.20 pm husband gave a lift dropped of wait 5mins then get called in to say not due a smear for another 2 years, as had one in 2020, why did not tell me before went to appointment, said if was smear few years before results would not be accurate they would send back, nurse said had no previously bad results could not see any reason for a smear, cancer can come when it wants weather got good record I thought to myself. Wet weather , Following day had 4:30 am start. Wasted evening for appointment did not need to go. Nurse said after age 50 every 5 years. Why send a letter.
Posted on: 08/12/2023

The staff were very helpful from start to finish, as well as GP all went out of their way to find a solution to my problems.
Posted on: 07/12/2023

We were treated really well, not rushed
Posted on: 07/12/2023

Seen on time and very professional
Posted on: 07/12/2023

Because they're all around professional service given by doctors n staffing. Much appreciated.
Posted on: 07/12/2023

Can always see GP face to face when required
Posted on: 07/12/2023

They are over worked to many New Patients the Staff are struggling
Posted on: 06/12/2023

the surgery tries very hard to see you as soon as possible when booking appointments they alway try to see you within
Posted on: 06/12/2023

Thought it was too casual /routine
Posted on: 06/12/2023

There is always a very helpful person on the line who will always try their best to help you sort your problems out and the doctors are equally as obliging.
Posted on: 06/12/2023

They are alway there to help and if not they will find a another way
Posted on: 06/12/2023

Some of the staff at the surgery are really good. They patient. They show empathy and very skilled. For example I went in for blood tests on Monday and because the nurse was not patient she was unable to get bloods from me. My husband has also complained about her. I am of the opinion thatkn Monday she was covering for a colleague that didn't turn up. I understand they didn't want to cancel appointments that were scheduled for that day but this is people s lives and pain is not nice therefore for me, I would rather she had cancelled my appointment. I also think she is rude and was unapologetic. To mention some of the staff that are always helpful; Debbie and Michelle and Julie does an amazing job taking bloods and rakes her time to find the vein.
Posted on: 06/12/2023

Waited 22mins after appointment time to be seen, however time with GP was good
Posted on: 06/12/2023

Great staff Great service always helpful
Posted on: 05/12/2023

Staff friendly an helpful
Posted on: 05/12/2023

I waited for 35 minutes before I was told that the Nurse I was seeing was not in And. I will have a long wait so I told a nurse I was leaving.
Posted on: 05/12/2023

the Dr's try their best to ensure you are seen withing your appointment time and follow up on your treatment
Posted on: 05/12/2023

Sometimes helpful other times a waste of time as I don’t live close by
Posted on: 05/12/2023

The staff at the surgery were professional and courteous.
Posted on: 05/12/2023

Very friendly and helpful
Posted on: 05/12/2023

Friendly staff and always able to get an appointment
Posted on: 05/12/2023

Lovely staff, brilliant doctors, professional nurses. Appointments are generally easy to get and offered the choice of face to face or telephone consultation it's the patient's choice. Very good service.
Posted on: 05/12/2023

Could not get appointment for my disabled grandson who is very vunerable was not happy with reception will take this further
Posted on: 04/12/2023

They are caring, polite and helpful from the reception through to all medical staff.
Posted on: 02/12/2023

Was seen quickly and felt listened to and prescribed to suit my concern dr chan was wonderful with my children
Posted on: 02/12/2023

They are very organised in this surgery.
Posted on: 02/12/2023

Saw Dr Fraser today and he was very friendly and helpful
Posted on: 02/12/2023

I had very good experience
Posted on: 02/12/2023

I always manage to get an appointment and even better with the Doctor I prefer
Posted on: 01/12/2023

Excellent information to manage my health issues
Posted on: 01/12/2023

Dr Chan is very good and listens
Posted on: 01/12/2023

Very friendly, put my mind at ease
Posted on: 01/12/2023

The doctor i saw listen to my problem and explained what the problem was.
Posted on: 01/12/2023

I’m always looked after , friendly staff and great doctors
Posted on: 01/12/2023

Given emergency appt quickly, good consultation from GP
Posted on: 01/12/2023

I never got my phone call yesterday
Posted on: 01/12/2023

There very helpful
Posted on: 30/11/2023

Always find they are kind and caring
Posted on: 30/11/2023

Seen quickly and treated with good care
Posted on: 30/11/2023

Hard to get appointments
Posted on: 30/11/2023

Reception staff are pleasant and helpful. Doctors explain in depth what I need to know.
Posted on: 29/11/2023

Dr chan is brilliant, the best gp around. The reception are nice also
Posted on: 29/11/2023

I get good service as in helping me
Posted on: 29/11/2023

Thaw nurse is so lovely to me
Posted on: 29/11/2023

Nurse was very polite and helpful
Posted on: 29/11/2023

Nurse that took my blood tests was very friendly
Posted on: 29/11/2023

Staffs are polite. Today I hardly waited. Was very quick visit.
Posted on: 29/11/2023

Recepcionista was helpful and Dr Fracer was attentive and helpful
Posted on: 29/11/2023

Doctor grazer was very thorough and was lucky to get an appointment on the same day bi rang to book
Posted on: 29/11/2023

All is very good Mr chan is a good doctor
Posted on: 29/11/2023

For my previous appointment I got sent to the wrong surgery so I was doing a lot of running around
Posted on: 29/11/2023

Can always get to see or speak to someone quickly if you need to.
Posted on: 28/11/2023

Very happy with treatment from nurse. Find it difficult trying to get an appointment with GP although most receptionist do try their best
Posted on: 28/11/2023

Staff polite .knowledgeable and helpful but still takes time to get an appointment
Posted on: 28/11/2023

There is such poor communication at the surgery, also I have been trying to get my repeat prescription which I had proof with a letter from the hospital and I have been sent on a wild goose chase for over 2 weeks, when I finally speak to the pharmacist she assures me its sorted but when I check the nhs app, only half of the said prescriptions are available on the list. I have lost my patience and it is incredibly irresponsible as a GP to take this long to allocate prescribed medicine, as everytime I have an episode I have to go through 111 to get the medicine the hospital has told the gp to prescribed
Posted on: 28/11/2023

Bernie is friendly and welcoming.
Posted on: 28/11/2023

They are very good with the job, I am very grateful. Thank you
Posted on: 28/11/2023

Excellent GP's. Very thorough
Posted on: 28/11/2023

Some of front of the house staff could be better.
Posted on: 28/11/2023

Always able to help
Posted on: 28/11/2023

Had as spinal fusion and has caused nerve damage to right leg and foot causing me to fall over and trip regularly my health and general mobility has been greatly affected. The surgery and the staff are excellent and if it wasn’t for my depression I would come to the surgery more often but I tend to shy away from person to person meetings
Posted on: 25/11/2023

Really friendly really helpful and didn’t have to eat long to see a doctor
Posted on: 25/11/2023

I got a timely appointment for my blood test and had regular reminders for it. Received a call from a GP to discuss my result.
Posted on: 25/11/2023

Waited all week for an appointment for them not to ring I rung twice and each time got told oh sorry the doctor will ring you now it’s Saturday and have got to go to out of hours as chest is bad
Posted on: 25/11/2023

Always helpful staff however recently new Gps and not able to get appt for 2 weeks. Not good when you are obviously unwell. Very stressful.
Posted on: 25/11/2023

The doctor was nice, helpful, answered my questions
Posted on: 25/11/2023

It was good on this occasion as got seen on time Most times the doctors not even in the surgery or my appointment is running late and not just by a few minutes I have had to cancel many appointments due to this
Posted on: 25/11/2023

Walked in gave my name in sat down & was called in to see doctor right away.
Posted on: 25/11/2023

Everyone is friendly and effecient. I feel relaxed while I am in the surgery. I.like the atmosphere apart from when children are running around and screaming which can be very noisy.
Posted on: 25/11/2023

Great service as always.
Posted on: 24/11/2023

Dr Chan is amazing. Helped me on my journey of getting healthier. Always there if I need something, not just me but my family also. So grateful for meeting such an amazing person
Posted on: 24/11/2023

Very friendly and helpful staff only complaint is that you cannot get an appointment when needed
Posted on: 24/11/2023

Can be better. I have recently made 4 separate visits for a set of checks which could have been done in one visit! Just a matter of checking the records properly. Would save so much time and money for all.
Posted on: 24/11/2023

Because I have been a patient there for over 30 years
Posted on: 24/11/2023

Doctors and all staff are very courteous helpful and friendly. Thank you.
Posted on: 23/11/2023

Friendly make you fell relaxed
Posted on: 23/11/2023

The staff ate good and u don’t wait too long
Posted on: 22/11/2023

I find some of the reception staff rude and unhelpful I was kept waiting for over 40 minutes without being informed that my appointment was running late, it would have been nice to know then I could have decided if I wanted to wait or not.
Posted on: 22/11/2023

Took a while to get an appt but on the day no waiting time and Dr fraser was very helpful
Posted on: 22/11/2023

My GP is very caring and helpful
Posted on: 22/11/2023

The doctor that attended to me was amazingly nice,and helpful
Posted on: 22/11/2023

Outstanding service
Posted on: 22/11/2023

Lovely ladies on reception and great Doctor, who shows empathy and is very thorough
Posted on: 21/11/2023

Always extremely helpful, Dr.Chan is amazing!
Posted on: 21/11/2023

Did not help me with my problem or listen
Posted on: 21/11/2023

I think we have some really good Doctors
Posted on: 21/11/2023

Because of Dr. L. Baskaran I really like this sirjari but is Very difficult to make an appointment for anything
Posted on: 21/11/2023

For their caring attitude
Posted on: 21/11/2023

I like going to the surgery. Because I always see the doctor I want.
Posted on: 21/11/2023

Lovely surgery always friendly and helpful
Posted on: 18/11/2023

My experience I found Dr Fraser easy to talk to and I felt at ease and any concerns I had taken seriously
Posted on: 18/11/2023

Polite and can get an appointment very quickly whether it is via phone or face to face
Posted on: 18/11/2023

The staff do listen and try to help, the Dr I saw was very helpfull, still have a long wait to see a GP mind
Posted on: 18/11/2023

Although system was down and i have to return to pick up forms the doctor was thorough and put my mind at ease
Posted on: 18/11/2023

Very polite and professional and always checking to see if I’m okay
Posted on: 17/11/2023

Good Service professional and listening
Posted on: 17/11/2023

Dr Chan is a very good gp and listens to me and has referred me to relevant clinics
Posted on: 17/11/2023

All my Doctors on my surgery have time to listen to my problems and always give me the right medication also advise if they have to. Very excellent service. Receptionist is very good. Nothing to complain about. I am very happy for my two Doctors that always see me .
Posted on: 17/11/2023

Very happy wirh treatment I receive from doctors and nurses
Posted on: 17/11/2023

Always get appointments DR always helps with any problems and staff very polite & Helpful
Posted on: 17/11/2023

I have always been seen in an emergency and find you don’t have to wait weeks for an appointment
Posted on: 16/11/2023

Met new doctor. He explained my symptoms so much in details and I felt I'm in good hands. Receptionist is very polite and the nurse is gentle.
Posted on: 16/11/2023

I spoke to Dr Chan whom I have a lot of respect for as he is always empathetic
Posted on: 16/11/2023

The person who daw me was helpful, polite, efficient and had a sense of humour.
Posted on: 16/11/2023

Would be very good if easier to get appointments
Posted on: 16/11/2023

Good but limited opening hours.
Posted on: 16/11/2023

It's well kept, well layed out, the staff you welcoming and helpful
Posted on: 15/11/2023

Nurse was very kind and friendly
Posted on: 15/11/2023

Always professional friendly & accessible
Posted on: 15/11/2023

Both surgeries are always on time, staff including reception people are always so friendly and helpful
Posted on: 15/11/2023

The GP Practice has definitely improved over the last few months
Posted on: 15/11/2023

Always received great service
Posted on: 15/11/2023

Lovely doc
Posted on: 14/11/2023

Staff can be nice but you get the odd unhelpful person
Posted on: 14/11/2023

Being able to get a appointment in the first place but when you get one ,Nurses are great
Posted on: 14/11/2023

Always exceedingly helpful
Posted on: 14/11/2023

I have never had a negative experience.
Posted on: 14/11/2023

Very professional and polite
Posted on: 14/11/2023

My nurse Laura church is fantastic&helps me so much&the doctor I've seen on my last 2 visits has been helpful&receptoin staff are fantastic also. So im very happ with ur practise
Posted on: 14/11/2023

Dr Chan is the best doctor his very caring
Posted on: 14/11/2023

Always get an appointment when I need one , everyone is polite & helpful
Posted on: 14/11/2023

Everything was explained very clearly to me.
Posted on: 14/11/2023

Great to speak to one doctor only who knows my history as opposed to doctors who don’t know me
Posted on: 14/11/2023

Good and prompt service
Posted on: 14/11/2023

You keep me coming back good team of doctors doing their best to help me
Posted on: 14/11/2023

The place is functional. It doesn't need to be salubrious and I'd prefer my taxes to be spent on providing a quality service rather than a surgery that looks good but doesn't do what it says on the tin.
Posted on: 14/11/2023

Doctors , Nurses and reception staff brilliant x
Posted on: 14/11/2023

Staff and Doctors always helpful and follow up with results
Posted on: 14/11/2023

Friendly helpful staff, quick response, appointment availability very good
Posted on: 12/11/2023

I used the new app to book appointment,that was very efficient, in and out the doctors in about 10, minutes no waiting around
Posted on: 12/11/2023

Friendly surroundings and scientific approach
Posted on: 11/11/2023

Always found them very helpful and always received treatment I needed
Posted on: 11/11/2023

Always there when we need you
Posted on: 11/11/2023

Always very helpful and very good at getting appointments when possible service could not be better thank you
Posted on: 11/11/2023

Your looking after me , and I have lots of faith in my Doctors
Posted on: 11/11/2023

I found my time was good no hanging about
Posted on: 11/11/2023

Amazing Gp &staff
Posted on: 11/11/2023

The nurse was really informative and helpful, made me feel at ease. The surgery was quiet and the appointment was on time.
Posted on: 11/11/2023

Too long to get appointments never seeing same doctor ,receptionist who think they are doctor ,if you unwell you want to see doctor straight away not in 3 week ,it never been the same since it when to addington medical practice
Posted on: 10/11/2023

very nice surgery to go to
Posted on: 10/11/2023

Very good staff on reception helpfull doctors very nice don’t rush you and nurses nice and gentle when taking blood
Posted on: 10/11/2023

The receptionist was polite and the staff who too my blood was friendly and made me less anxious.
Posted on: 10/11/2023

Throughly discussed my problem then sat down and worked out course of action to overcome this problem
Posted on: 10/11/2023

Helpful Staff
Posted on: 10/11/2023

I am always attended promptly on appointment/ enquiry.
Posted on: 10/11/2023

Friendly atmosphere and quick health service
Posted on: 08/11/2023

They are always very helpful and professional
Posted on: 08/11/2023

All aspects of the surgery are great
Posted on: 08/11/2023

What surgery i didnt have any surgery
Posted on: 08/11/2023

Only one receptionist at counter dealing with someone asking a question had to wait a while so would have been nice to have 2 receptionist so could be dealt with quicker
Posted on: 08/11/2023

Feel always looked after
Posted on: 08/11/2023

Very friendly and listen to what I'm explaining to them.
Posted on: 08/11/2023

I always find it easy to make contact and all the staff are very helpful
Posted on: 08/11/2023

Can always get an appointment without a long waiting list.
Posted on: 08/11/2023

Everyone is nice and friendly
Posted on: 08/11/2023

Very caring doctor helpful receptionist easy to get there by bus
Posted on: 08/11/2023

Clean, friendly and great Drs
Posted on: 08/11/2023

I have always received good and prompt service from the Surgery
Posted on: 08/11/2023

We are so lucky to have a doctor surgery that sees you face-to-face
Posted on: 08/11/2023

Polite receptionist, Dr’s takes their time with you.
Posted on: 08/11/2023

I can get an appointment quickly and Dr Nathan is thorough in her investigation of a possible illness.
Posted on: 08/11/2023

Very quick, very helpful
Posted on: 08/11/2023

Am happy with the way the clinic runs
Posted on: 08/11/2023

Dr Baskaran, along with other surgery GP'S , are always attentive and actively listen and allow me time to address issues prior to reviewing any new medication needs arising. I am always impressed by this approach.
Posted on: 08/11/2023

Local, helpful and friendly
Posted on: 08/11/2023

Quick and efficient
Posted on: 08/11/2023

Great service as always
Posted on: 08/11/2023

Always very good service from the surgery time is kept to as much as possible and always ltalkingv through your health worries.
Posted on: 08/11/2023

Always friendly an helpful
Posted on: 07/11/2023

It’s good because if the service provided by the doctors and staff but not very good as it’s not always east to get an appointment when you need it.
Posted on: 07/11/2023

They are caring and professional
Posted on: 07/11/2023

The recipientis very negative
Posted on: 07/11/2023

The staff was professional and courteous
Posted on: 07/11/2023

Always prompt appointments and wise analysis. Very skilled practioners.
Posted on: 07/11/2023

Very happy with the way drCHAN looked afer me during a very digficult time
Posted on: 07/11/2023

Commendations *** to Kim ( Nurse) for her outstanding & professional health care scope of practice. ( She answered my queries & reassured me from my worries…).
Posted on: 07/11/2023

First time seeing Dr Fraser and what a great Dr he was, took his time with me, explained medication and just a pleasant lovely Dr.
Posted on: 07/11/2023

The staff are amazing especially the nursing staff.
Posted on: 07/11/2023

I see the same doctor on every occasion he is professional very caring & has time & explains everything therefore I have continuity off care & my doctor is aware off my health problems he works very hard for his patients
Posted on: 06/11/2023

Parkway gets the job done ! However...I Don't like the way things seem to be going regarding the interchange between the Practice & the Patient...ref the recent txt . There is no substitute for face to face contact between our Doctor & us...The Patient !
Posted on: 06/11/2023

Very happy with treatment i received from the nurse
Posted on: 06/11/2023

The nurse who removed my stitches was very nice and professional
Posted on: 05/11/2023

Your questions get answered and on the ball
Posted on: 05/11/2023

I am always heard and respected
Posted on: 05/11/2023

Responsive, courteous and helpful.
Posted on: 04/11/2023

Nurse i saw today was very good in every way
Posted on: 04/11/2023

Was helpfully with advice
Posted on: 04/11/2023

I always receive prompt appointments and excellent attention and service. I am thankful.
Posted on: 04/11/2023

The nurse was polite and friendly. The nurse was very quick and made me feel at ease
Posted on: 04/11/2023

I was seen on time with Kim, she is a lovely person and nothing is too much trouble for her to explain things to the patient. Very pleased
Posted on: 04/11/2023

Nurse laura was lovely. Made me feel very comfortable and explained what she was doing.
Posted on: 04/11/2023

The staff was professional and courteous
Posted on: 03/11/2023

Very well looked after never any problems always seen on time and problem dealt with.
Posted on: 03/11/2023

Nurse is very gentle and always on time
Posted on: 03/11/2023

Always really professional and helpful
Posted on: 03/11/2023

Appointment on time. Very friendly staff and seemed very interested in me as a person.
Posted on: 03/11/2023

Gravel Hill the staff were very friendly and helpful
Posted on: 03/11/2023

Kim is very good, like all GP Practices being held back by lack of space and government funding.
Posted on: 03/11/2023

Dr Chan and the nurses
Posted on: 02/11/2023

Gravel Hill the staff were very friendly and helpful
Posted on: 02/11/2023

Excellent personal attention and care from the GPs
Posted on: 02/11/2023

Because Dr. Chan is very good listener to people and his success rates treating my family is incomparable.
Posted on: 02/11/2023

Very good service
Posted on: 02/11/2023

Usually seen late for appointments but overall a good GP surgery
Posted on: 02/11/2023

Always polite and organised
Posted on: 02/11/2023

Always great service
Posted on: 02/11/2023

Friendly helpful and appt time kept
Posted on: 01/11/2023

Friendly staff, regular health checks and easy to contact.
Posted on: 01/11/2023

Because of the time you have to wait to see a gp
Posted on: 01/11/2023

Most of the time everything is good. Some of the telephone staff could do with customer service training or leave if they are not happy in the job. The doctors are good.
Posted on: 01/11/2023

I got an appointment the following day, I was seen on time if not slightly early which is amazing in itself. I felt Dr Fraser identified my problem very quickly and advised and communicated very well. I have been referred for physio which again isn't in the too distant future. I am always pleasantly surprised how quickly I can be seen at this practise, well done!
Posted on: 01/11/2023

i just fined them very good
Posted on: 01/11/2023

Personally have no issues if I need to either attend or speak to someone, always able to.
Posted on: 31/10/2023

Since i changed from a.t medics i have never had a problem with calls prescription or any thing else thank you
Posted on: 31/10/2023

I bought to the appointment and the doctor saw me the next day gave me antibiotics and there wasn't a long waiting time
Posted on: 31/10/2023

Good service from good staff
Posted on: 31/10/2023

Very pleasant and looked after me very well
Posted on: 31/10/2023

Lovely staff and up to date with all the details of patient
Posted on: 31/10/2023

The Nurse was ahead of my appointment time for my Blood Test, she responded to all my questions and referred meto Reception to make an appointment to see a Dr which was handled very well. All in all a good experience.
Posted on: 29/10/2023

Staff are really friendly and have great experience
Posted on: 29/10/2023

Everyone is very polite and cooperative. They take time to listen. I am very happy that I am a patient of this surgery
Posted on: 29/10/2023

Alway kind and helpful nothing is to much
Posted on: 29/10/2023

The nurse was brilliant with my daughter!
Posted on: 29/10/2023

I can away get an appointment, I was seem yesterday on time by a friendly receptionist and Doctor Thank you
Posted on: 28/10/2023

The majority of the staff are lovely, but it’s can take a while to get an appointment ever since Covid
Posted on: 28/10/2023

Dr Fraser was unbelievably patient and respectful. I'm so grateful.
Posted on: 28/10/2023

Polite, friendly and professional
Posted on: 28/10/2023

It wasn’t the doctor I made appointment they replaced her with a different doctor
Posted on: 28/10/2023

Great doctors and can always get an appointment
Posted on: 28/10/2023

Reliable and very polite
Posted on: 27/10/2023

Did not have surgery was given advice !
Posted on: 27/10/2023

Excellent and quick service
Posted on: 27/10/2023

This comment is mainly about the very poor admin. Requests via the online service are seldom dealt with properly. I've put requests in that haven't even been responded to and others for which appointments were set up which were not honoured by practice staff including this one. When I've called in to get things sorted it's taken ages and the end result was utterly unprofessional. If it weren't for Dr Chan and the wonderful nurses I would report the surgery
Posted on: 26/10/2023

Always helpful and friendly staff
Posted on: 26/10/2023

I saw Dr Chan, his personality, manner and conversational skills are brilliant. He is such a kind man and you are lucky to have him. I didn’t see Dr. Lavan this time but I believe he has the same attributes! Additionally the staff on the desk are always friendly, helpful and thorough.
Posted on: 26/10/2023

Dr Chan is the first GP in over a decade at this practice and others to take the time to really listen, not pretend, not rush me as is the norm and has had to work within work protocols of previous certified medical people that were authority on truth as opposed to truth on authority and rationalised independently. My situation was nuanced and complex and he helped more in 10 minutes then others have tried in years. If anything I am underpaying how pivotal he has brought me back to some hope with the NHS and gp service specifically.
Posted on: 25/10/2023

Kind and understand receptionists
Posted on: 25/10/2023

Thorough investigation of my medical issue and clear explanation of treatment options
Posted on: 25/10/2023

A good understanding and patience with elderly people who are not as fast as we used to be
Posted on: 25/10/2023

Continuity of GPs and staff, excellent 8nformation, explanation and appointments/help when needed. They know me, and I know them which is so important when it comes to health and a patients relationship with their GP and surgery
Posted on: 25/10/2023

always helpful
Posted on: 25/10/2023

Reception always help full usually someone will get back to me or send someone out to me
Posted on: 25/10/2023

I have now booked a telephone appointment for the second time to yet again nor be contacted at my appointment time or just not called all. Receptionist stuff are incredibly rude, when dealing with patient questions and do not care.
Posted on: 24/10/2023

It always hard to get a face to face doctor's appointment since lockdown. The GPS them selves are excellent.
Posted on: 24/10/2023

Practice nursing staff are quick good listening skills and professional
Posted on: 24/10/2023

Never had any problems
Posted on: 24/10/2023

Great doctors
Posted on: 24/10/2023

I didn’t have to wait for long after my appointment time which is good. Dr Chan was very good, he listened to what I had to say and tried to sort out my problems. Very satisfied
Posted on: 24/10/2023

I have changed from AT MEDICS after 42 years as wasn’t happy with the care at all but since being with Addington medical I’m much more relaxed and confident in my care as they actually seen to care and read my notes and look after me the doctors I have seen are all very good and actually look you in the eye unlike at my previous surgery who should never make eye contact with me unbelievable the difference with Addington medical reception is great too very very happy
Posted on: 23/10/2023

I received excellent support
Posted on: 21/10/2023

Dr always very kind and listens
Posted on: 21/10/2023

Reception staff not very forward thinking. Slow to admit mistakes and apologise
Posted on: 21/10/2023

I have found it to run more efficiently than in the past. Appointment times are kept and if not, informed accordingly.
Posted on: 21/10/2023

Very supportive of a personal situation
Posted on: 21/10/2023

I've never had any bad treatment. There are very Polite and helpful.
Posted on: 21/10/2023

Good staff,excellent doctor
Posted on: 21/10/2023

I find the staff and doctors very accommodating . It has improved and I feel I can put my trust in them
Posted on: 21/10/2023

They are very helpful and informative
Posted on: 21/10/2023

Lovely environment, clean and Doctor Fraser is an excellent doctor. Very professional and has a kind nature and has always made me feel comfortable and confident to have my minor procedures. Dr Fraser is an excellent asset to any surgery. Also the receptionists are easy, helpful and kind to speak to. Thank you so much.
Posted on: 20/10/2023

Waiting times are too long. When you get to see a doctor they are okay if you get to see the right because some can be very dismissive
Posted on: 20/10/2023

I always get attention whenever I ask for they also give solutions.
Posted on: 20/10/2023

Excellent Doctor, appointment on time
Posted on: 19/10/2023

Always manage to get a telephone appointment
Posted on: 19/10/2023

Doctors are atoll slow nurse call you in practically straight away ,may only problem how hard it is to get an Appointment
Posted on: 19/10/2023

Excellent doctor
Posted on: 19/10/2023

Great nurses, exceptional care
Posted on: 19/10/2023

Thoroughly professional service with clear understanding of my issues.
Posted on: 19/10/2023

Staff very friendly and helpful
Posted on: 19/10/2023

Would like to be able to get an appointment sooner
Posted on: 19/10/2023

Promptly seen by the doctor. Receptionist arranged for a blood test same day. Rather than returning another day. Good work!
Posted on: 18/10/2023

GP not as accommodating as I had expected
Posted on: 18/10/2023

Always a good service
Posted on: 17/10/2023

Normally when I call for a appointment I get one
Posted on: 17/10/2023

Because there service is excellent
Posted on: 17/10/2023

Good attention from Dr Chan
Posted on: 17/10/2023

Would be very good but I'm tired of having to battle to get painkillers when I run out and being told I'm not due yet as my pills get counted. Some days the pain is more intense and requires more painkillers. Horrible being told you can't have pain meds because you haven't technically run out according to the bean counters. I've been taking pain pills 4 times a day as in a lot of pain but hey! The box says 3 a day so now I'm having to wait a lot longer to take them and the pain is just immense some days. Will also never forget the time I was left without tramadol for over a week cos the pill counters said I hadn't run out and a massive thanks to the genius who simply stopped my tramadol over lockdown because I'd been on them a long time!
Posted on: 17/10/2023

My son see Dr Chan. And he helped with compassion lovely Doctor
Posted on: 17/10/2023

Dr very understanding and kind
Posted on: 17/10/2023

Very easy to get anything done, e.g blood tests and always get follow ups to any contact made with the surgery
Posted on: 17/10/2023

Good staff and always helpful.
Posted on: 17/10/2023

Very good attention from Dr Chan
Posted on: 17/10/2023

The staffs are very helpful and perfessiomal
Posted on: 15/10/2023

Attended the practice for review of my treatment and it was done to my satisfaction .
Posted on: 15/10/2023

The dr we saw was very approachable and welcoming
Posted on: 14/10/2023

All staff very polite.Dr.Kumar was very nice.
Posted on: 14/10/2023

Doctor Kumamoto was very helpful and listened to me
Posted on: 14/10/2023

Kind people and the GP was straight to the point and very empathetic
Posted on: 14/10/2023

The Nurse was very good and gentle and professional.
Posted on: 14/10/2023

Great nurses always helpful
Posted on: 13/10/2023

Seen before my apt time. Wound was bleeding quite badly before I left surgery and bernie fitted me in and redressed my leg, she even took the trouble to consult with Dr Fraserburgh re dressing etc.
Posted on: 13/10/2023

Had problems getting my blood and did not get any
Posted on: 13/10/2023

Telephonist was very helpful when I phone up letting them know I was running late
Posted on: 13/10/2023

Helpful receptionists, great nurses and doctors. When you have a problem they all try and solve the problem, you are never made to feel a nusciance.
Posted on: 13/10/2023

Fantastic treatment from the nurse I saw. She made me feel very at ease during my smear test, and completed the procedure with minimal discomfort. Barely any waiting time.
Posted on: 13/10/2023

The Nurse that did my semar test was the absolute best. Very friendly and very professional at the same time
Posted on: 13/10/2023

Doctor chan is very good lovely doctor and the nurses are very good too
Posted on: 13/10/2023

Always polite staff and waiting area is clean
Posted on: 12/10/2023

Staff are always helpful, they try their best to understand, listen and be kind. Dr chan has been fantastic and very thorough! Also he's kind and takes time to listen and makes me feel safe! ive akso known mary for many years and shes always done her best when she's available. I appreciate you all for trying even though you're all so busy.
Posted on: 12/10/2023

Very friendly service and professional
Posted on: 12/10/2023

Prompt results, easy to get an appointment, polite and friendly front desk staff. Nurses and nurse practitioners are great. Never had a blood test or Pap test that hurt me and that says a lot. Thanks!
Posted on: 12/10/2023

Dr Fraser is always very kind , listens and tries to help .
Posted on: 11/10/2023

I have never had any problems with this surgery in all my years being with them
Posted on: 11/10/2023

Appointment dealt with professionally,quickly and friendly
Posted on: 11/10/2023

Staff always professional and friendly. Issues with access and no parking make it very difficult.
Posted on: 11/10/2023

Waiting time for an appointment to long
Posted on: 11/10/2023

Have no opinion of the surgery as long as my problems are dealt with am happy. See a very nice doctor
Posted on: 11/10/2023

Easily accessible. Always available. Excellent services eg appointments ,bloods, flu, COVID. Very happy. Customer for 40 years. Thank you.
Posted on: 11/10/2023

Staff good. Helpful get appointments DR Chan is very very helpful.
Posted on: 11/10/2023

I was seen on time. Dr Chann listened to what I had to say. Over all very pleased with my visit
Posted on: 11/10/2023

The surgery is clean, kept up to date, Doctors are efficient, friendly, helpful & understanding. For the most part, reception staff are helpful & friendly too with the exception of a couple. Kim & Bernie are lovely too!
Posted on: 10/10/2023

Excellent service and care from practice nurse. I turned up late because I received a message moving my appointment back half an hour. This was the wrong information. Nurse knew nothing about time change.
Posted on: 10/10/2023

They are always very friendly and very professional.
Posted on: 10/10/2023

Reception staff very friendly and helpful. Nurse Kim very kind when dealing with my husband and Dr Chan is a wonderful caring GP
Posted on: 10/10/2023

Easily booked an appointment, seen on time with Doctor
Posted on: 10/10/2023

Always a pleasure to see Dr Nathan
Posted on: 10/10/2023

The nurse was very polite and friendly and made me feel very comfortable
Posted on: 10/10/2023

Can always get an appointment
Posted on: 06/10/2023

Dr Frazer provided a fantastic service explaining all areas through the process.
Posted on: 06/10/2023

They are amazing people that work there and so helpful they get you seen straight away if needed and no waiting around in the waiting room lovely and caring surgery towards their patients x
Posted on: 06/10/2023

9am appointment booked and GP only arrived at 9:30am when I was about to cancel. Receptionists should inform patients if there will be any delay so people won’t then complain.
Posted on: 06/10/2023

I felt Dr Chan really took the time to listen to what I was saying and fully acknowledged the problems I’m having.
Posted on: 05/10/2023

Most of the queries are resolved quickly, availablity is not an issue
Posted on: 05/10/2023

Someone is always available on phone and staff are always polite. Nurses in particular always helpful
Posted on: 05/10/2023

The GP did understand my concern look after me very professionally and very good advice
Posted on: 05/10/2023

The doctor was rude and arrogant and lacked a professional attitude. He then proceeded to give me the wrong information needed for me to book my next appointment and overall iam appalled by the lack of service I received.
Posted on: 05/10/2023

Excellent Doctor and receptionist
Posted on: 05/10/2023

Excellent Doctor Lervarn and receptionist
Posted on: 05/10/2023

Prompt appointment. Doctor explained medication thoroughly and also explained my symptoms in a way I could understand.
Posted on: 05/10/2023

The doctors are doing good job
Posted on: 04/10/2023

The doctors are very helpful
Posted on: 04/10/2023

The nurse we had made you feel at ease
Posted on: 04/10/2023

Punctual pleasant and very helpful
Posted on: 04/10/2023

Practice clean , efficient , wide variety of services in one place with parking.
Posted on: 04/10/2023

Everyone at the Surgery is kind,courteous and helpful.
Posted on: 04/10/2023

It just seems that in the last 2 to 3 months things have gone from very poor to very good and efficient that can only be good
Posted on: 04/10/2023

Although some Dr’s listen other’s don’t although the nurses are always very helpful
Posted on: 04/10/2023

I had to wait for 20 minutes longer than my allocated time however Mrs Naqvi was extremely helpful, attentive, and compassionate. As someone who is accustomed to dismissive and insensitive treatment, this is genuinely the best GP experience I have had so far.
Posted on: 04/10/2023

I visited Nurse Laura on 03/10/2023 for my annual Pill Check. Laura was great, did the appropriate checks and provided useful information regarding my current contraception and different forms of contraception. Laura was friendly & personable and made the experience enjoyable
Posted on: 04/10/2023

Appointment dealt with professionally and friendly as usually .
Posted on: 04/10/2023

Receptionist was very nice and doctor was excellent
Posted on: 04/10/2023

Dr chan is the best doctor I’ve ever had. Always so welcoming, caring and listens to you. The front of house staff as well are very friendly and welcoming too, unlike some other surgery staff at other practices.
Posted on: 04/10/2023

Our doctors are brilliant. Never had any problems
Posted on: 04/10/2023

Consultation close to appointment time. Onward referral to hospital.
Posted on: 04/10/2023

Friendly staff that know what there doing
Posted on: 04/10/2023

Very good doctor who listens
Posted on: 03/10/2023

They always give me best services especially Nurse Laura
Posted on: 03/10/2023

The staff have always be polite and helpful
Posted on: 03/10/2023

The staff have always be polite and helpful
Posted on: 03/10/2023

Julia was charming and efficient while doing my Covid jab
Posted on: 03/10/2023

The front line staff are very good but the waiting time for an appointment is frustrating
Posted on: 03/10/2023

Dr Nathan who has your best interests at heart, she is very helpful, patient and caring.
Posted on: 03/10/2023

The staff and doctors are always friendly and very helpful
Posted on: 03/10/2023

Knowledgeable and professional
Posted on: 02/10/2023

So happy with my doctor always make me feel welcome and sympathise with my conditions and always get good advice
Posted on: 02/10/2023

I was seen on time and the blood taken was quick with no pain. The nurse was very pleasant.
Posted on: 02/10/2023

The nurse was very kind and efficient
Posted on: 02/10/2023

The nurse I had today was very kind and welcoming
Posted on: 02/10/2023

The staff have been helpful the doctor the physiotherapist and the people ondesk
Posted on: 01/10/2023

Was seen quickly by doctor and offered Covid vaccination immediately afterwards
Posted on: 01/10/2023

Very good when you can get an appointment
Posted on: 30/09/2023

Yesterday I saw the physiotherapist, she is a totally lovely smiley person who brighten my day And also very good at her job
Posted on: 30/09/2023

Ease of booking appointments and being promptly seen. Sometimes earlier!
Posted on: 30/09/2023

Better service and continuity as you are still independent. Staff are always friendly and helpful. I am able to access Dr appointments and nurse clinics much more routinely than many of my friends who are with other local surgeries
Posted on: 30/09/2023

Small, convenience surgery not as busy, not long wait for an appointment, friendly and helpful stuff.
Posted on: 29/09/2023

Oh my gosh, this surgery is a blessing. The staff are lovely, patient, helpful and courteous. The GP we usually see is the most wonderful doctor, such a credit to the profession. Highly rated surgery. Thank you
Posted on: 29/09/2023

I have no comment. I have always got help and treatment whenever l needed it. Thank you
Posted on: 29/09/2023

Nurse Jill was extremely caring and kind.
Posted on: 29/09/2023

I have always had no problem getting appointments or advice from the surgery.
Posted on: 28/09/2023

If there was an ‘excellent’ choice I would pick that. This practice is stand-out excellent. Their service, responsiveness, accessibility and overall quality is the best I have received. Every interaction with them is highly satisfactory on every occassion in the approximately 18 years I have been their patient. I believe this practice would be a great example for others to emulate.
Posted on: 28/09/2023

Had doctors that explained illness and treatments. Which eased my mind Very Pleased and quick to send for treatment. Thank You
Posted on: 28/09/2023

Always try to do the best they can for you and staff always pleasant
Posted on: 28/09/2023

Docs and nurses are great
Posted on: 28/09/2023

If you could have quicker appointments available for your specific doctors, would have put very good .
Posted on: 28/09/2023

Dr A Kumar was very helpful and Nurse Jill was amazing gave me lot of information about the procedure and was very kind
Posted on: 28/09/2023

I talk to that I have spoken with is very thorough and I’ve come away is satisfied. Keep the good work up
Posted on: 28/09/2023

Doctor Keith, was so professional.
Posted on: 28/09/2023

Always had top class service plus all staff are always at there best even 1st thing in morning.well done keep it up
Posted on: 27/09/2023

The receptionist Gale is very helpful and nurse Julia is brilliant
Posted on: 27/09/2023

Did not receive requested help & assistance
Posted on: 27/09/2023

Receptionists are helpful , they will try to book my appointments with a doctor of my choice and those doctors are very good.
Posted on: 27/09/2023

Nurse was very polite and helpful when I came for my blood test and flu jab. She kindly also booked me in for my Covid booster.
Posted on: 27/09/2023

I am learning to book online and have found this satisfactory. I have received invites to book flu and covid jabs, which I have booked and the process was easy.
Posted on: 27/09/2023

My appointment was with Julia, the practice nurse who was as always pleasant and efficient.
Posted on: 27/09/2023

All of the team are very efficient, polite and friendly.
Posted on: 26/09/2023

Apologised for non attendance prior to my appointment time due to unexpected health issue.Surgery receptionist was outstandingly helpful and understanding.
Posted on: 26/09/2023

The reception staff are fantastic but the doctors seem to always run late and rush you through your appointment
Posted on: 26/09/2023

They listen and work with you to find solutions
Posted on: 26/09/2023

Nurse and doctors that I have seen have been brilliant at parkway and gravel hill
Posted on: 26/09/2023

I've been in mayday for a week now for a heartbeat problem th surgery failed to find
Posted on: 25/09/2023

Considerate, professional, attentive, assuring service
Posted on: 24/09/2023

Attentiveness, caring and politeness from reception to all medical personnel.
Posted on: 24/09/2023

Always get satisfaction when I go to the doctors they help me understand things that I don't about my illness
Posted on: 23/09/2023

The surgery was some where you could have a chat with staff and a laugh it has now seem to have become very impersonal - sign of the times I guess.
Posted on: 23/09/2023

Very professional and caring
Posted on: 22/09/2023

Fast and professional treatment. Appears to have gone well too.
Posted on: 22/09/2023

So far I am happy with the service , it getting an appointment that you got to wait for days
Posted on: 22/09/2023

Always very polite reception, n very clean hardly have to wait long
Posted on: 22/09/2023

Very relaxed and comfortable
Posted on: 22/09/2023

Wait too long for appointments.
Posted on: 22/09/2023

Polite and prompt response to requests. Treatment is gentle and professional.
Posted on: 22/09/2023

The people who work in the surgery really do your job . That is why I am so happy
Posted on: 21/09/2023

Always helpful friendly service
Posted on: 21/09/2023

The rate times I visit I like that you are called in rather than reading from a screen. Appointment system works well.
Posted on: 21/09/2023

Excellent reception and GP service
Posted on: 21/09/2023

They take good care of me
Posted on: 21/09/2023

Lovely nurses great care
Posted on: 21/09/2023

Was able to get a face to face appointment my needs were met
Posted on: 21/09/2023

Always have dealt with any issues I have had and have been seen reasonably quickly.
Posted on: 20/09/2023

Mr Fraser is a good doctor listens to your problems
Posted on: 20/09/2023

My appointment with practice nurse was cancelled 30 minutes before it was due to take place. Having to wait another week.
Posted on: 20/09/2023

All staff are very helpful never a problem
Posted on: 20/09/2023

It's just a great surgery
Posted on: 20/09/2023

Hi, the practice has always been really nice to me an here what I have to say or if I'm in a very stressful mood. I love Addington practice. Would never change them .
Posted on: 20/09/2023

The receptionists especially Mary are always so helpful
Posted on: 20/09/2023

The staff are friendly helpful and informative when you call for advice.
Posted on: 20/09/2023

Changed from at medics best thing I have ever done this practice actually cares about its patients and I feel I can talk through any issues with the doctors and they listen
Posted on: 20/09/2023

very good surgery
Posted on: 20/09/2023

Staff were professional and communicated clearly. I was treated courteously.
Posted on: 19/09/2023

I was very late to the appointment, due to transport delays. But the surgery still managed to see me
Posted on: 19/09/2023

Excellent care and attention at all times and all Staff members and doctors
Posted on: 19/09/2023

Always get an appointment when needed doctors and receptionists are very good always helpful.
Posted on: 19/09/2023

Staff are Excellent in their work and polite to Patients
Posted on: 16/09/2023

Really nice people and quick service
Posted on: 16/09/2023

Listen to what I had to say, not rushed, really helpful.
Posted on: 16/09/2023

The Doctor was very helpful, she is a good professional.
Posted on: 16/09/2023

Can’t get appointment till weeks later and doctors never on time, I had to cancel my last appointment as I waited half an hour and Gp still weren’t there
Posted on: 16/09/2023

Everyone is very helpful and friendly. Thank you for all what you do. Keep up the good work
Posted on: 16/09/2023

Very efficient treatment and friendly staff
Posted on: 16/09/2023

Always so accommodating and patient, thank you. Especially Dr Kumar
Posted on: 16/09/2023


Posted on: 16/09/2023

I've been a patient for many years I have seen many GPS come &go some have been very compassionate &You feel a wheight that has been lifted .because of their help
Posted on: 16/09/2023

Very hard to get a face to face Appt
Posted on: 16/09/2023

Waited 35.min with no one in there
Posted on: 16/09/2023

When I call the receptionist are helpful and professional
Posted on: 15/09/2023

I’ve never had a bad experience withe the surgery and staff in the 40 years I’ve been registered with them, a very good team
Posted on: 15/09/2023

You all have been so kind to me
Posted on: 15/09/2023

Most of the receptionists are very polite , kind and helpful , however the one yesterday 14/09/2923 at 12.30 came across as miserable and no empathy she was not helpful and I questioned myself why she would be in a job where people are sick and need help ? All the other receptionists have been kind and smile but yesterday I was put off asking her anything and I requested an appointment follow up and was made ti feel like I shouldn’t need one .
Posted on: 15/09/2023

Had a telephone appointment today. No one called
Posted on: 15/09/2023

The surgery has very competent and professional staffs, but to get doctor appointment took times.
Posted on: 15/09/2023

On each occasion the medical professionals actively listen to me to inform their diagnosis and course of treatment. Most recently I visited the surgery for initial investigation by a physiotherapist and she was very thorough in her investigation and was able to provide helpful and practical advice and steps to take. Very impressive!
Posted on: 15/09/2023

Bernie and dr chan and kim and Mary have been really nice to me and understanding
Posted on: 14/09/2023

They have been working hard
Posted on: 14/09/2023

Because I did feel very relaxed communicating with my Gp.
Posted on: 14/09/2023

Patricia the doctor who seen me was fantastic as my attending the surgery was due to a cosmetic procedure gone wrong but the other doctor who came in was awful no sympathy and I was feeling suicidal. Patrica called me after I left the surgery to try and offer me help
Posted on: 14/09/2023

The service is very good with Dr's and other health care profesionale follow through with making sure you get the best service
Posted on: 14/09/2023

I thought it was good and I do not give fall marks in any think
Posted on: 13/09/2023

Good Dr's good nurses great surgery
Posted on: 13/09/2023

Thay are very good and nice to there Patience
Posted on: 13/09/2023

The practice has always provided an excellent service. Doctors & staff too, especially Dr Chan. Highly recommended.Thank you for looking after me & listening to me.
Posted on: 12/09/2023

Doctor chan has been very helpful and friendly all the staff are always happy to help
Posted on: 12/09/2023

Always a pleasure to see doctor nathen at gravel hill surgery
Posted on: 12/09/2023

Always very pleasant at the surgery
Posted on: 12/09/2023

The staff are all good but the waiting time to get an appointment always seems to be poor
Posted on: 12/09/2023

Quick to respond to my issues.
Posted on: 12/09/2023

Was seen exactly on time
Posted on: 12/09/2023

Amazing doctors and staff
Posted on: 12/09/2023

Dr. Chan has been amazing all the way through. He is patient, considerate, supportive and understanding and always happy to follow through on treatment plans
Posted on: 12/09/2023

Dr Chang was excellent
Posted on: 12/09/2023

Some staff are lovely, others let the practice down
Posted on: 12/09/2023

I was treated with respect and care by Dr.Chan, who initiated some treatments for me.
Posted on: 09/09/2023

Efficient and caring staff who carry out the necessary procedure with patience
Posted on: 09/09/2023

The staff are always friendly and very helpful
Posted on: 09/09/2023

Service is good/ receptionist plesent
Posted on: 09/09/2023

Staff excellent, always try to accommodate.
Posted on: 09/09/2023

very helpful.were mindful to call me as I have visual impairment.
Posted on: 09/09/2023

Happy with consultation however not seen until 20 minutes after agreed time.
Posted on: 09/09/2023

Very happy
Posted on: 09/09/2023

Caring and helpful members of staff. Friendly as well.
Posted on: 09/09/2023

Went to asthma clinic, the nurse was very informative and has given me some answers. I was very grateful that she had the time to explain things to me.
Posted on: 09/09/2023

The doctors are excellent and very caring .
Posted on: 09/09/2023

Seen early and Kim was very friendly and professional
Posted on: 08/09/2023

Great service as always
Posted on: 08/09/2023

Because everybody, there are absolutely brilliant
Posted on: 08/09/2023

I received excellent service. All the people I came into contact with were polite and helpful.
Posted on: 08/09/2023

I have been using the surgery for almost 30yrs! Everyone is extremely friendly and that includes receptionist, doctors and every staff member at parkway, I have never had a bad experience there in all my year's of going there so that's my reason
Posted on: 08/09/2023

So long as I book an appointment in advance I'm always able to see my own wonderful GP who is aware of my history
Posted on: 08/09/2023

The Dr and the staff are friendly.
Posted on: 08/09/2023

I find the receptionists not very friendly, however the doctors and nurses are ok
Posted on: 08/09/2023

The surgery is really good but it would be nice if the time tolerance was a bit more flexible as it has happened few times I’ve had to wait a long time for my appointment to happen but the other day when I was running late 10 minutes due to traffic there was zero tolerance and had to rebook an appointment that was quite important for me.
Posted on: 08/09/2023

All staff are friendly and helpful especially Mary and Suzanne on reception also Dr Nathan nothing is too much trouble
Posted on: 07/09/2023

Lovely nurse saw to me thanks
Posted on: 07/09/2023

Very nice and Polite people
Posted on: 07/09/2023

Very quick appointment and dr Baskeran is very helpful and listens also very good at explaining what the issues are.
Posted on: 07/09/2023

My experience with gravel hill surgery and doctor Nathan are always positive
Posted on: 07/09/2023

The reception staff was courteous and polite and the GP was very resuring regarding my medical condition.
Posted on: 07/09/2023

Dr Lavan is nice person
Posted on: 07/09/2023

Not too bad in getting appointment, sometimes it’s a long wait to see a particular doctor.
Posted on: 07/09/2023

GPs encountered so far have been really helpful and informed, especially Dr Chan who is extraordinary. Admin processes and staff are a major downside. There is no customer service ethic and staff seem indifferent at best, sometimes really unhelpful. E.g. arranging letters and notes via the amp.communications email is a harrowing experience with no way of knowing if and when there will be follow up. Recently an important request was not assigned to a GP which meant it languished until I went in person to see Dr Chan who sorted it.
Posted on: 07/09/2023

The only problem with the dr surgery is you have to wait for appointment too long. And they don’t always get your prescription right when you order them which is annoying at times other than that it’s a good surgery with good drs .
Posted on: 06/09/2023

Blood test always quick & painless. Nurse very good.
Posted on: 06/09/2023

Clean, receptionist is polite
Posted on: 06/09/2023

Dr was very professional.
Posted on: 06/09/2023

Supported to book another surgery if there fully booked
Posted on: 06/09/2023

It depends who on reception if it’s Gale then it’s very good if not then poor
Posted on: 06/09/2023

I’m a new patient and so pleased with the way I have been treated
Posted on: 06/09/2023

I could not complete my blood test because of the poor practice from the HCA. I complained to her but she was given me attitude. So I had to walk away without completing my blood test.
Posted on: 06/09/2023

Because I always see the doctor that I ask for
Posted on: 06/09/2023

It depends on who you get depends on how your experience is at the reception the doctor and on the phone
Posted on: 06/09/2023

Never received a telephone consultation even though been booked for some time.
Posted on: 06/09/2023

Your service is excellent
Posted on: 06/09/2023

Because everyone is so helpful and friendly .
Posted on: 05/09/2023

Efficient couple of hiccups friendly and informative
Posted on: 05/09/2023

Not had any problems so far
Posted on: 05/09/2023

Trys to help as much as possible
Posted on: 05/09/2023

Well run , very organized, and professionally run .
Posted on: 04/09/2023

Very well run
Posted on: 04/09/2023

As a new patient at the surgery, I feel welcome .
Posted on: 04/09/2023

Seen different GP the Doctor is very understandable
Posted on: 04/09/2023

Helpful at all levels
Posted on: 04/09/2023

The nurse was very good, can’t complain about nothing
Posted on: 04/09/2023

The receptionists are very helpful, I feel the doctors are over stretched and can’t give us the time we need during our visits, Being referred to specialists for medical support takes too long also which defeats the purpose of getting to the problem before it becomes too late to find a solution! This is leading to many people having to seek private medical support which is very expensive. Painkillers and anti depressants do not help but only mask the issues. Do I think the practice is the issue? To an extent no the whole system is an issue it’s very hard to find doctors who actually care and want the best for their patients this does not take away from many doctors who are absolutely brilliant!
Posted on: 04/09/2023

All ways get prompt response to my questions.
Posted on: 04/09/2023

Because it’s a well run , and very professional in it daily tasks.
Posted on: 02/09/2023

Excellent staff and care
Posted on: 02/09/2023

Receptionist was very helpful and nurse was very good
Posted on: 02/09/2023

The staff were professional happy and helpful
Posted on: 02/09/2023

Always able to speak to a doctor the same day if urgent.
Posted on: 02/09/2023

Some Doctors are not efficient enough, do not spend enough time to review patient records, to decipher symptoms in totality so that further investigations are carried out. This delays investigations.
Posted on: 02/09/2023

Everyone very helpful & friendly
Posted on: 02/09/2023

The receptionist was nice and the doctor was also nice and answered all by questions
Posted on: 01/09/2023

Nurse was excellent, when ever I have a blood test, it’s always difficult getting the blood but she achieved it straight away ☺️, made what is usually a very uncomfortable experience for me OK, many thanks to her.
Posted on: 01/09/2023

I had a lovely receptionist and the Lady who did my blood test was friendly helpful and very professional
Posted on: 01/09/2023

Staff always very polite and helpful and considerate
Posted on: 01/09/2023

The physiotherapist actually listened to me and gave me feedback
Posted on: 01/09/2023

I had the experience of discussing fully my ailment,my anxieties and the doctor offered the much needed reassurance . A follow-up appointment was also made.
Posted on: 01/09/2023

Always get appt and good service from doctors
Posted on: 01/09/2023

Excellent service as always keep up the amazing work
Posted on: 01/09/2023

Dr chan was very helpful and patient
Posted on: 01/09/2023

I was treated in a thoroughly professional manor by a very experienced lady.
Posted on: 01/09/2023

Followed up on my inquiry and contacted my by phone at time arranged
Posted on: 01/09/2023

I have been with this GP fir iver 20yrs and the service has always been amazing.
Posted on: 01/09/2023

Dr Chan and Dr Baskaran are amazing! They never make me feel rushed, and always listen to anything I am worried about or suffering with.
Posted on: 01/09/2023

Very attentive nurse and made me feel comfortable on this visit
Posted on: 01/09/2023

Staff are very helpful
Posted on: 01/09/2023

Staff was very helpful and they always very polite
Posted on: 01/09/2023

Dr chan is a brilliant doctor always has time for his patients and listens to what's wrong and is very helpful need more brilliant doctor's like him
Posted on: 01/09/2023

The nurse at gravel hill surgery was the most loveliest person. I have lost a lot of faith in the parkway surgery over the years but my nurse yesterday put me at ease and made me feel so much more comfortable in what I would normally find a uncomfortable situation
Posted on: 01/09/2023

Appointment normally available & Julia the nurse is a lovely person
Posted on: 01/09/2023

Each GP I see actively listens to my description of symptoms and are very thorough in their investigation and consideration prior to formal diagnosis. An exemplary service delivered on each occasion.
Posted on: 31/08/2023

Dr Chan is a wonderful doctor
Posted on: 31/08/2023

Polite and quick service
Posted on: 31/08/2023

Always takes my needs into consideration and assists me with all my ailments.
Posted on: 31/08/2023

Don't have to wait too long for appointments. Helpful
Posted on: 31/08/2023

I don't understand why the appointment are such a long wait we are out of covid yet our practice operates like we are still in covid
Posted on: 31/08/2023

Always very helpful can always get an appointment.
Posted on: 31/08/2023

I got an appointment on time,,was attended to well
Posted on: 30/08/2023

Always provides attentive service without long waiting times
Posted on: 30/08/2023

Receptionist trying their best to get people in to see Doctors, when I called at 9 o’clock in the morning, there is no appointments
Posted on: 30/08/2023

Lovely people nurse and doctors always helpful and listen to my queries
Posted on: 30/08/2023

Dr Frazer was so helpful and so are all other staff
Posted on: 30/08/2023

Appointment on time and lively nurse
Posted on: 30/08/2023

I have been with the surgery over 40 years I find everyone helpful and friendly including the doctors.
Posted on: 30/08/2023

Satisfactory service
Posted on: 30/08/2023

I am very grateful to you hard work. Thank you
Posted on: 30/08/2023

Why I cannot get a blood test on the same day as visiting the surgery is beyond me.
Posted on: 27/08/2023

Because the doctors listen to your problems.
Posted on: 27/08/2023

Ended up walking out as they were running nearly 30 minutes late. This made me late for another appointment I had after. If they are running late we should atleast be told when we arrive
Posted on: 26/08/2023

Always very good service
Posted on: 26/08/2023

I was seen almost on time, the Receptionist was efficient and the nurse excellent.
Posted on: 26/08/2023

Appointments good.Recetionist Really good . DOCTORS really do help to make you feel that much better. Careing about you and your problems/illness. Thanks NHS.
Posted on: 26/08/2023

We have a great team of doctors and nurse and I consider myself very lucky
Posted on: 26/08/2023

Very tidy environment, easy to access. Receptionist welcoming and warm. The doctor very kind and professional, seems to be highly experienced.
Posted on: 26/08/2023

Been to c nurse Laura many times over the last 4 months she absolutely amazing
Posted on: 26/08/2023

The staff are always friendly and helpful and the doctors are really nice and friendly and listen don’t just rush to get you out the room.
Posted on: 25/08/2023

Appointments run on time. Doctor was friendly and clear
Posted on: 25/08/2023

Dr Chan always gives constructive time with patients and surgery has relatively quick appointments
Posted on: 25/08/2023

Staff are wonderful, surgery is clean
Posted on: 25/08/2023

The care I received was excellent and thorough, all my questions were answered clearly.
Posted on: 25/08/2023

Doctor chan is very good
Posted on: 25/08/2023

I've been registered at these Dr's since I was very small, so know a lot of the staff they are friendly and do try to help if Dr's is busy they try to refer you to some kind of other help I have seen the practice grow over the years and all the Dr's I have are very understanding and listen to you
Posted on: 25/08/2023

Fab reception staff & Dr Nathan is great
Posted on: 24/08/2023

because my doctor was very thorough and the receptionists are friendly and the gp is very good on hygiene and making sure you are treated with respect and well looked after
Posted on: 24/08/2023

Always get an appointment in a reasonable time, repeat prescriptions always done promptly Dr Lavan is an absolute asset to the surgery takes time to listen and pro active in his approach.
Posted on: 24/08/2023

Kim is a great nurse
Posted on: 24/08/2023

Clear and helpful advice and very good allocation of correct prescriptions
Posted on: 24/08/2023

Staff are very friendly and helpful, medication that is given is explained in detail, all questions asked are responded to. Able to book appointments and prescriptions on line.
Posted on: 24/08/2023

I had anapionmant I wiatid at the reception no one was there by the time someone turned up I had missed my appointment then the receptionist told me to go through the mian door and turn right I found myself fascinating the tram lines
Posted on: 23/08/2023

The receptionists will try to accommodate and do provide appointments according to severity. The support you receive will depend on the gp you see. Rimmel is excellent and Dr Nathan.
Posted on: 23/08/2023

All the staff are helpful and professional easy to access appointments and order medication can’t fault them
Posted on: 23/08/2023

I have been cared for by this surgery for in excess of fifty years and if anything I have received even more care and attention as the years have passed.
Posted on: 23/08/2023

Reception very pleasant - I don’t have to wait to long for an appointment
Posted on: 23/08/2023

The services are very good
Posted on: 23/08/2023

Nurse Laura is so friendly
Posted on: 23/08/2023

Polite and friendly staff from the receptionists, nurses and doctors. Never have to wait long for an appointment whether it be phone consultation or face to face.
Posted on: 23/08/2023

The Nurse was down to earth and very accommodating
Posted on: 23/08/2023

It is getting better to see a doctor. You can at least walk in now to make an appointment. The downside is the length of time before bring given an appointment
Posted on: 23/08/2023

Dr frazer was very understanding and surgery is always helpful
Posted on: 23/08/2023

The NHS as a service is absolute rubbish but there are some good front line workers.
Posted on: 23/08/2023

I’ve been treated by Laura & Bernie for the last 5 weeks and I’d like to say both have been 1st class with the treatment I have received and would like to thank both for their outstanding work
Posted on: 23/08/2023

Dr Chan Is a fabulous Dr .
Posted on: 23/08/2023

Dr Chan is incredibly kind and considerate. He is also very knowledgeable and his meticulous approach has ensured that our problems are taken seriously. Dr Chan is truly a formidable doctor and we are very grateful to be under his care. The rest of the staff (both nurses and doctors) have repeatedly let us down over many many years and if anything their neglect has exacerbated our health conditions. We are now grateful to be under the care of Dr Chan and can only hope others will follow his excellent lead.
Posted on: 23/08/2023

Dr Chan was lovely. He made me feel welcome and he sorted out my problems I’d say Dr Chan is fantastic.
Posted on: 20/08/2023

Good response from gp and help. Some receptionist very helpful.
Posted on: 20/08/2023

Receptionist are always polite and helpful. Am offered a face to face or telephone consultation. Doctor always calls at time stated. Don't wait long to actually see the doctor, they mainly run on time. Dr Nathan was exceptionally helpful explaining everything to me. Overall very happy
Posted on: 20/08/2023

Usually not too long to wait for an appointment, always helpful, always get what I need, professional service from all staff and two clean, convenient and friendly practices.
Posted on: 20/08/2023

Always extremely helpful and friendly, 1st class
Posted on: 19/08/2023

Dr Kumar is one of those most caring doctors we've ever known. Your surgery is so lucky to have her and I would recommend her to anyone. The appointments are always on time for us and the staff are easy to contact.
Posted on: 19/08/2023

Excellent care and service
Posted on: 19/08/2023

It was very professional the ask a if questions about my health which can help me to be more healthier in life it is number one.
Posted on: 19/08/2023

I always receive Excellent patient care, support and service
Posted on: 19/08/2023

Receptionist was very polite and although my appointment was running late my appointment was concise, clear and I know the plan going forward.
Posted on: 18/08/2023

I have never had any problems with surgery when I have rang them
Posted on: 18/08/2023

I was attended to, consultant asking and answering questions, waiting time was next to nothing, so was able to go back to work on time
Posted on: 18/08/2023

Prompt response excellent customer service delivery
Posted on: 18/08/2023

I love my GP surgery. I love the Doctors and staffs always a pleasure to see them. I always worry if I have to move, the thought of me leaving this surgery gives me panic attacks
Posted on: 18/08/2023

Always await
Posted on: 18/08/2023

I was welcomed with a smile, the care I received was excellent and the health check I was given was thoroughly explained to me and i was more than happy with the excitement service, keep up the good work.
Posted on: 18/08/2023

qui k and relative ly pain free
Posted on: 18/08/2023

Easy to get service. Quite accommodating.
Posted on: 18/08/2023

On my recent visit Dr Chan is a fantastic doctor. Takes the time to talk to you and understand
Posted on: 18/08/2023

ONE APPOINTMENT ONE PROBLEM. 10 minutes appointment slot even through I had only 6 minutes 4 minutes left, Horrible patient care , the Practice Manager needs answer to CQC regarding one appointment for one problem. Please support the community thank you
Posted on: 18/08/2023

The nurse I saw was very friendly and professional.put me at ease straight away .
Posted on: 18/08/2023

Friendly gps and surgery staff
Posted on: 18/08/2023

Level of GP health assessment/follow-up of patient case excellent!
Posted on: 17/08/2023

Staffs are friendly and I was able to see a doctor on time
Posted on: 17/08/2023

Got a call back when they said they would and answers
Posted on: 17/08/2023

Exellent practice.very helpful brilliant G.P.
Posted on: 17/08/2023

Reception staff welcoming, building clean and bright. Dr supportive and listened to what I said and I did not feel rushed at all. I felt someone was finally taking notice of my constant problems which I wish I didn’t have!! Thank you for a relaxed and calming environment.
Posted on: 17/08/2023

In the main good . Although very frustrating when I book a phone call from my doctor can take over a week. And more frustrating the call is always a private number which my phone does not recognise so does not answer and does not allow me to return the call . But does not retract from the service my doctor provides once connected from a amazing doctor being Dr David chan who quite frankly is my hero to date
Posted on: 17/08/2023

It’s been my surgery for lots of years and I’ve always been satisfied I have good doctors
Posted on: 17/08/2023

Waited nearly 2 weeks for a face to face appointment
Posted on: 17/08/2023

I had a great chat with my doctor and hope to have my issue resolved at my next appointment
Posted on: 17/08/2023

The staff is very professional in dealing with the patients. Quite impressive.
Posted on: 17/08/2023

Always polite ans manage to fit me in for a appointment
Posted on: 17/08/2023

Cant fault the service always there fore us when we need them
Posted on: 17/08/2023

Always treated respectfully and kindly by all the staff. Nurse Bernadette very gentle removing my stitches.
Posted on: 17/08/2023

I always get an appointment when I need it. Staff are polite at reception and my Dr Nathan is very helpful and supportive
Posted on: 17/08/2023

Because the doctor listens to what I have to say.
Posted on: 17/08/2023

The way you are dealt with in a professional manner you feel at ease and feel positive of rectification of your ailments
Posted on: 17/08/2023

Service is lower and not the same as before the pandemic. Too much automation coming in, 2min 47 seconds just to hear the options before being passed on to phone connection.
Posted on: 17/08/2023

Great doctors nurses and admin staff very helpful
Posted on: 17/08/2023

Great doctors and nurses good surgery
Posted on: 17/08/2023

Responsive, interested, quick
Posted on: 16/08/2023

The receptionist was polite and helpful and the wait was short. The doctor addressed my problem and I left happy with the outcome.
Posted on: 16/08/2023

The staff and nurse were very friendly.
Posted on: 16/08/2023

The nurses are lovely
Posted on: 16/08/2023

Very understanding and professional
Posted on: 16/08/2023

The doctor and staff are superb
Posted on: 16/08/2023

Ability to get appointments reasonably guickly I like the doctors and especially the nurse at gravel Hill, easy accseable parking nearby
Posted on: 16/08/2023

Got a call about my results from doctor chan .. and day after he called to say what cardio said through him chasing them up
Posted on: 16/08/2023

Had my dressing on my legs redone by Bernie, once again 1st class job as normal
Posted on: 16/08/2023

Like the staff
Posted on: 16/08/2023

Very friendly and professional
Posted on: 16/08/2023

My first ever negative review. I needed help with two issues. A referral back to cardiology at Bart’s and a review of my CHAD score, now that I’m back in AF. Despite being referred to Bart’s previously by AMP, I was told this was not possible now. Secondly no review was done and I have no idea what my current risk of having a stroke is. Disappointed to say this as otherwise I have always found all your team to be on top of their game, but not on this occasion sadly.
Posted on: 16/08/2023

The receptionist and the GP are very helpful.
Posted on: 16/08/2023

The nurse was very helpful very understanding she help me to understand alot about what I am experiencing in my ,I am grateful
Posted on: 16/08/2023

Lately I have found that my surgery has improved they have a new receptionist there and she's really good she's helpful and tries her best to book you and appointment or a telephone appointment before you had to wait weeks for it hopefully things can improve even more but overall it's a good surgery and the doctors are good
Posted on: 15/08/2023

Very clean nice people at reception at gravel Hill
Posted on: 15/08/2023

Good reception saw doctor on time Good exchange with doctor
Posted on: 15/08/2023

I’ve always been seen and treated straight away tjey are all very polite and helpful and do their best to help
Posted on: 15/08/2023

Staff professionalsi
Posted on: 15/08/2023

Friendly, everything explained
Posted on: 12/08/2023

The doctor answer my questions, listen to my complaints
Posted on: 12/08/2023

Kim always cheerful & very professional in her duty.
Posted on: 12/08/2023

Reasonable wait time for an appointment. Choice of GP.
Posted on: 12/08/2023

Very quickly seen and kind staff. Well maintained
Posted on: 12/08/2023

Always get a helpful receptionist when calling the surgery , nurses doctors and staff go above and beyond
Posted on: 11/08/2023

I always feel I've been well treated.
Posted on: 11/08/2023

Very professional and caring, I couldn’t have asked for better
Posted on: 11/08/2023

All was very goog well explained
Posted on: 11/08/2023

The reception was not at all friendly and impatient not helpful at all.
Posted on: 11/08/2023

They was very informative and kept me calm and kept reassuring me.
Posted on: 11/08/2023

I feel that the doctor has listened to my concerns and are trying to find out the problem
Posted on: 11/08/2023

Proseperity kindly experience
Posted on: 11/08/2023

I never got any problems with the surgery
Posted on: 11/08/2023

Early appointment on time and saw a very nice doctor
Posted on: 11/08/2023

Always very helpful
Posted on: 11/08/2023

The Doctor listened to my concerns and offered what I believe is an appropriate course of action to solve my issues.
Posted on: 11/08/2023

Friendly reception staff and doctor, clean surgery and listened to my concerns about health
Posted on: 11/08/2023

friendly staff
Posted on: 11/08/2023

The people who work are very friendly and organised, they welcome you with a smile. All waist seen on time and my needs are always met. Surgery is clean and tidy
Posted on: 11/08/2023

The staff are friendly and efficient and i haven’t had a bad experience in the years I have been with them
Posted on: 11/08/2023

Without exception, all practitioners actively listen before making any formal diagnosis and will follow up with a physical investigation. Very thorough!
Posted on: 11/08/2023

The doctors are good but the waiting time is far to long
Posted on: 11/08/2023

Great service as always
Posted on: 11/08/2023

Lack of info on changes of day changes to appointments, so missed my appointment also surgery changes to seating lay out single seats facing one wall very intimidating and looks like you are awaiting trial, preferred the old seating where you could see reception where you could talk and laugh with them when they were no busy.
Posted on: 10/08/2023

Dr Chan listens to what you say and is supportive
Posted on: 10/08/2023

Called at the time when I was in the bathroom so I missed the call. I returned the call and was informed by receptionist that she will call back of which she did. The paramedic was able to listen and gave advice which was helpful.
Posted on: 10/08/2023

Good information
Posted on: 10/08/2023

Always supportive, polite, helpful
Posted on: 10/08/2023

Staff and doctors are very nice
Posted on: 10/08/2023

The staff and surgery have been so quick and caring everytime I've had health concerns for my son and me. I really appreciate the different channels they use to contact me too.
Posted on: 10/08/2023

Fast when asking for appointments
Posted on: 10/08/2023

Very happy with the care I received. But getting a appointment is still not very good.
Posted on: 10/08/2023

Because they respect , they have patience and also take good care of us Keep it up
Posted on: 10/08/2023

It’s not the best. Have to wait a while for appointments and I dislike having phone calls; it was a poor experience. Was telephoned an hour and a half late, which set me back on things I had to do. The GPs are friendly and supportive and they were good at helping me with my low iron and vitamin D levels by giving me prescriptions for them.
Posted on: 10/08/2023

I turned up thay siad that there was no appointment made for me
Posted on: 10/08/2023

they told me that I wasn't a patient at the practice the counter for my practice was closed
Posted on: 10/08/2023

My nurse Kim is alway very pleasant and helpful and great giving advice when needed.
Posted on: 09/08/2023

She was very nice
Posted on: 09/08/2023

Seen on time. Seen practice nurse Kim who was very professional and helpful
Posted on: 09/08/2023

Good when I’m there but trying to get an appointment at this surgery is not easy especially when I’m working. I don’t understand when they say that they don’t have any appointments for several weeks and when I arrive the waiting room is usually empty.
Posted on: 09/08/2023

I had no problem or issues while being at this surgery
Posted on: 09/08/2023

Just had a blood test. The lady is always pleasant
Posted on: 09/08/2023

Very nice
Posted on: 09/08/2023

Always helpful
Posted on: 09/08/2023

Appt time kept to receptionist welcomed me with a smile and a good morning and the doctor was helpful all a nice experience
Posted on: 09/08/2023

My surgery is very good
Posted on: 09/08/2023

I found the surgery to be efficient and I was seen ahead of time.
Posted on: 09/08/2023

On this occasion, it was an appt with the nurse..Berni was lovely as always and was very helpful and got Dr Nathan to see me for a separate issue, which eased my mind somewhat.
Posted on: 09/08/2023

Because the doctor I got like Dr Nathan is very good kind, and caring she have patience to listen to me always Thank you doctor for being there for me
Posted on: 08/08/2023

Very helpful and polite staff
Posted on: 08/08/2023

Friendly service at reception , been seen very quickly .
Posted on: 08/08/2023

Always helpful nothing to much troubled
Posted on: 08/08/2023

Very kind and professional and gave time Thank You
Posted on: 08/08/2023

Waiting to long for appointment
Posted on: 08/08/2023

I did not recieve my phone appointment
Posted on: 08/08/2023

Dr Chan, all Doctors are very helpful and the staff 're good. Always try to help you .
Posted on: 08/08/2023

My GP is very considerate & looks after my needs very well.
Posted on: 08/08/2023

The Doctor was both knowledgeable and provided a solution to my daughter toe problem, which has been an issue for long while. And my daughter was totally put at easy and felt for the first time that her health issue would be addressed and she had a name for her conditions.
Posted on: 08/08/2023

The main reason is to do with my Doctor as far as I’m concerned he is the only / best doctor that is there
Posted on: 08/08/2023

Always help and try fix you
Posted on: 08/08/2023

Staff are friendly and professional and waiting times are usually not too bad.
Posted on: 08/08/2023

So far I have always received an excellent service especially yesterday the 7th Aug
Posted on: 07/08/2023

Yesterday I have met the most wonderful young nurse Laura Urch.I cannot rate her service and knowledge high enough. She is second to none! Already told all my friends about an exceptional service I received from her yesterday. We need more Lauras inNHS. Knowledgable, well and clear spoken, thorough and friendly. I consider myself very lucky to experience such service when everyone is moaning about NHS at the moment. Please pass to Laura my best wishes and thanks for everything she has done for me yesterday. Best wishes to all Milena Grimshaw
Posted on: 07/08/2023

Clinician was engaging. Explained what was due to happen and outcome.
Posted on: 07/08/2023

It’s very good I have anxiety and the receptionist double booked appointments slot so was getting very anxious cause of the longer wait but nurse Laura was very good thanks
Posted on: 06/08/2023

Excellent care and attention for the whole family when needed
Posted on: 06/08/2023

It depends on who you have.
Posted on: 06/08/2023

To long to wait for a face to face appointment
Posted on: 06/08/2023

Excellent care and support whenever I’ve needed to see a doctor.
Posted on: 06/08/2023

I have not had any problems
Posted on: 05/08/2023

Friendly and polite and the nurse who took my blood test is very patient as I hate injectionsFriendly and polite and the nurse who took my blood test is very patient as I hate injections
Posted on: 05/08/2023

Receptionist, nurse and doctor very kind
Posted on: 05/08/2023

All the staff at my surgery are always helpful and polite, I feel I get excellent care and I am made to feel important and valued as a patient
Posted on: 05/08/2023

Polite, always helpful and do their best to get me an appointment when I need it
Posted on: 05/08/2023

Excellent care and attention at all levels and also good timing with appointments thank you
Posted on: 05/08/2023

I didn't have to wait long when I called and had an appointment in a short time. The receptionist and nurse were very pleasant and helpful. The results of my test came back quicker than expected and the explanation and advise was very clear.
Posted on: 05/08/2023

The nurse was very helpful and professional
Posted on: 05/08/2023

Always found GP helpful
Posted on: 05/08/2023

They are efficient
Posted on: 05/08/2023

Wonderful service. Quick appointments and always friendly and helpful
Posted on: 05/08/2023

Whenever I need to attend the surgery all staff are polite and courteous and considerate .
Posted on: 04/08/2023

Taken good care of me
Posted on: 04/08/2023

There is one particular dr who is very good Rimmel. However some I would not want to see due to poor practice
Posted on: 04/08/2023

I was seen very quickly and pleased with what the doctor had to say
Posted on: 04/08/2023

Proactive, efficient and available
Posted on: 04/08/2023

Very efficient
Posted on: 04/08/2023

Brilliant I was seen by a Dr Baskaran, very good he explained every thing clearly and told me my results and said well done for drinking plenty of fluids I have cleared up any infection that l had without taking any meds.The receptionist was very helpful and quick with call backs.Thank you park Way health centre.
Posted on: 04/08/2023

Very friendly and supportive people
Posted on: 04/08/2023

Everyone is friendly and kind. Nothing is too much of problem. Dr. Chan is a very effecient and patient Doctor. He is very good at explaining all my questions so I can understand everything.
Posted on: 04/08/2023

Dr Chan was very thorough with his work
Posted on: 04/08/2023

Friendly
Posted on: 04/08/2023

It easy making appointment but service received when at the appointment good.
Posted on: 04/08/2023

It easy making appointment bu t service received when at the appointment good.
Posted on: 04/08/2023

It easy making appointment service received when at the appointment good.
Posted on: 04/08/2023

Doctor chan is a brilliant Doctor always listens to your problems and is very helpful and tries hard to sort out what's wrong and,always go to him
Posted on: 04/08/2023

My main reason for giving a great review is my doctor. He is just amazing and has showed me and my son a great care experience. If all doctors would be like him, treatment would be so much enjoyable.
Posted on: 03/08/2023

From receptionist to doctor service very good dr chan is an amazing dr always listens to the problem and always helps with either advise or meds cannot praise him enough he is a credit to the surgery and gives sick people hope with his advise
Posted on: 03/08/2023

Great customer service
Posted on: 03/08/2023

Friendly and helpful staff.
Posted on: 03/08/2023

Doctor took some time to explain about the new medication and eased my anxiety
Posted on: 03/08/2023

Any of the staff are very good help you in any way they can with questions you may ask, doctor very understanding when you see them, and give you medication to help with you problems.
Posted on: 03/08/2023

Everyone is always very helpful and supportive
Posted on: 03/08/2023

Efficient and effective service from all staff
Posted on: 02/08/2023

Usually can get a face to face appointment within 10 days.
Posted on: 02/08/2023

Usually able to get appt when needed
Posted on: 02/08/2023

Doctor very good and prompt staff also very good and helpfull
Posted on: 02/08/2023

Very pleasant experience, receptionist and doctor very pleasant and friendly.
Posted on: 02/08/2023

The surgery staff and doctors are really good and helpful
Posted on: 02/08/2023

Good duty of care from the GP.
Posted on: 02/08/2023

Friendly staff and went in for my appointment on time
Posted on: 02/08/2023

Very good help from staff answering questions on any subjects, appointments etc
Posted on: 02/08/2023

Very pleasant and helpful staff.
Posted on: 02/08/2023

I rate the doctors and nursing team very highly as they have been efficient, caring and helpful but sadly this is let down by a few members of the reception team. Their attitude can be less than welcoming and they can at times be rude.
Posted on: 02/08/2023

Building very shabby
Posted on: 02/08/2023

Easy to get an appointment. Dr Fraser was extremely pleasant & thorough
Posted on: 02/08/2023

All the staff & doctors are friendly and helpful
Posted on: 02/08/2023

I have had same surgery for 55 years they know me well and do everything they can to help
Posted on: 01/08/2023

I feel as though every member of staff at the practice has gone beyond their duties to accommodate me. My condition means I feel unsafe a lot of the time, the staff make me feel so secure. Thank you very much.
Posted on: 01/08/2023

My needs are met with kindness and efficiency.
Posted on: 01/08/2023

If you could get an appt with the doctor you want and not have to wait for a couple of weeks. Not happy with phone consultations either. I prefer to talk to a person face to face like it used to be.
Posted on: 01/08/2023

Waiting times are a bit long for appointments but I prefer to see one doctor in particular so am prepared to wait. They always help if it's urgent
Posted on: 01/08/2023

Polite reception/knowledgeable doctors and allied health professionals/great service
Posted on: 01/08/2023

Very best treatment
Posted on: 01/08/2023

Feel comfortable talking to Doctor
Posted on: 01/08/2023

I am having treatment on my legs and the 2 nurse who have been doing the treatment Laura & Bernie have been 1st class
Posted on: 01/08/2023

Polite and friendly doctor & receptionist
Posted on: 01/08/2023

Good overall. Seen doctor and nurse. Had to wait 2 weeks for appointment. Used to be able to see doctor much quicker
Posted on: 01/08/2023

Always very clean and receptionist is always friendly
Posted on: 01/08/2023

Always have excellent experiences ,Doctor was very helpful.
Posted on: 01/08/2023

To get an appointment, it seem to be difficult got to wait days.
Posted on: 01/08/2023

Dr Chang excellent service
Posted on: 01/08/2023

The surgery was lovely and clean .got seen straight away
Posted on: 29/07/2023

I am waiting for keniya operation for 2years In mayday hospital they said that it is waiting list I am worried about it. Please help me as soon as
Posted on: 29/07/2023

Excellent service very helpful
Posted on: 29/07/2023

Was very good but now have wait for long time to see my dr
Posted on: 29/07/2023

Always find their helpful
Posted on: 29/07/2023

We are very lucky we’ve got nice doctors
Posted on: 29/07/2023

I always have continuity seeing the same doctor Who is always professional very helpful & explains Every step off my treatment even though he’s over worked & very busy he is an excellent doctor
Posted on: 29/07/2023

The lady who done my smear was brilliant, made me feel at ease, explained everything very well & made me think I would like to come back here for my next
Posted on: 29/07/2023

The surgery team are Polite and caring people
Posted on: 28/07/2023

The doctor was very helpful and gave me lots of information on new medication.
Posted on: 28/07/2023

Helpful and polite
Posted on: 28/07/2023

Fantastic I was seen straight away the receptionist was really helpfull and kind.Thankyou.
Posted on: 28/07/2023

The doctor seemed to listen and take on board everything I had to say.
Posted on: 28/07/2023

Managed to get a face to face appointment
Posted on: 28/07/2023

With the onset of lockdown - well know regulars are no more - communication has now come down to known by dob only or online no personal touch anymore it seems doctors now seem detach from the community and when you do get face to face appointments receptionist are now unknown faces so no chats it's become sad.
Posted on: 28/07/2023

Reception are always nice and the nurse got blood 1st time didn’t happen at my last surgery
Posted on: 28/07/2023

Reminder sent out to prompt me.
Posted on: 28/07/2023

My interaction has always been very good
Posted on: 27/07/2023

HCA made the review appointment pleasant and swift. She was running on time with was great.
Posted on: 27/07/2023

I have always been treated well.
Posted on: 27/07/2023

Was explained all the procedures and very professional
Posted on: 27/07/2023

Always responsive and helpful
Posted on: 27/07/2023

When ever I need an appointment I get one
Posted on: 27/07/2023

Excellent Gp service and very helpful all round.
Posted on: 27/07/2023

Very kind doctors
Posted on: 27/07/2023

It can be improved. specific dissatisfaction is the long time hearing 1:31 minute of announcement when the phone is answere (Parkway). The welcome presented by surgery at at Grawel Hill is short and ok. Please consider making them similar
Posted on: 27/07/2023

I have quite a lot of ailments and find it very hard to get an appointment which doesn't help as two of my ailments are diabetes and asthma.Having said that when I recieve treatment I can't fault with the staff right through the surgery, from reception to doctor.
Posted on: 27/07/2023

Staff polite. Not too long to wait
Posted on: 27/07/2023

I can't fault them all ways very helpful
Posted on: 27/07/2023

"Welcoming service by receptionist (12:00pm) Came for blood tests intake & blood pressure follow-up assessment by a professional & caring nurse ( Patricia) on that day."
Posted on: 27/07/2023

My appointment was kept as planned
Posted on: 27/07/2023

Friendly staff.
Posted on: 27/07/2023

I always receive the best care from my doctor
Posted on: 27/07/2023

Always get appointments or help
Posted on: 27/07/2023

I had a good medical review with my doctor.
Posted on: 27/07/2023

I find everyone very helpful.
Posted on: 27/07/2023

Very friendly and extremely helpful
Posted on: 27/07/2023

Dr Chan always listens and makes clear a plan to help with pain and bipolar depression support
Posted on: 27/07/2023

The problem is trying to get an appointment, I feel the practise has far too many patients. Thank God I try not to make appointments only will I have tried to sort it out myself but when I need to I have a 2.5 -3 wks wait.
Posted on: 27/07/2023

Appt time kept doctor actually looked at me rather than a screen informative and listened to my concerns and remembered me from last visit the receptionist were welcoming and smiling
Posted on: 26/07/2023

Always very helpful and can always get an appt.
Posted on: 26/07/2023

Parking can be a problem. Staff are usually very nice although it can be hard to get passed the receptionist to see a doctor.
Posted on: 26/07/2023

I have recently changed GPS cause my nurse came to your surgery so I'm more than happy with my care. The Drs have been excellent too.
Posted on: 26/07/2023

I have never had any problems with the surgery
Posted on: 26/07/2023

I was listened to, and given enough time by the doctor for a thorough review.
Posted on: 26/07/2023

Service from booking the appointment till actually appointment was very good
Posted on: 26/07/2023

The surgery is family oriented and the staff are warm and friendly.
Posted on: 26/07/2023

Efficient service. Always willing to try to resolve queries
Posted on: 26/07/2023

Doctor explained fully and procedure was fine
Posted on: 26/07/2023

The main reason the nurse called Berni really helped me and done a great job
Posted on: 26/07/2023

The staff are friendly, sometimes there can be a bit of a wait to get through on the phone.
Posted on: 26/07/2023

I enjoy coming to the surgery because all the staffs are very friendly and very helpful.
Posted on: 26/07/2023

Doctors are very good always do there best to help .
Posted on: 25/07/2023

The staff are always polite and very helpful.
Posted on: 25/07/2023

Always very helpful
Posted on: 25/07/2023

Great doctors and nurses
Posted on: 25/07/2023

It was my first time there, & all the staff were very friendly, & polite,
Posted on: 24/07/2023

Always helps when I’m in need I’m so grateful thanks
Posted on: 24/07/2023

I’ve always been helped when needed over the phone and the nurse is also very good
Posted on: 24/07/2023

The Nurse was very very patient to myself and Naomi, Naomi has anxiety and autism. Taken injections is not Naomi favorite at all.
Posted on: 23/07/2023

Caring, kind nurses, nothing is too much trouble. Always put you at ease. Such lovely ladies
Posted on: 23/07/2023

Care and consideration patience, knowledge and explanation of procedure was all experienced. Thank the staff nurse who attended to me.
Posted on: 23/07/2023

Excellent, polite service. Credit where credit is due. Great reception team. Dr David Chan is always polite, empathetic and flexible. Thanks.
Posted on: 23/07/2023

Usually can get a face to face appointment within 10 days
Posted on: 22/07/2023

Nice people
Posted on: 22/07/2023

Always very helpful
Posted on: 22/07/2023

Very professional
Posted on: 22/07/2023

Very professional
Posted on: 22/07/2023

Staff always very helpful and courteous. Would always go out of their way to help you. Very efficient service.
Posted on: 22/07/2023

I saw dr rimmel very kind dr
Posted on: 22/07/2023

Doctor Rimmel was really nice helpful lovely doctor and made time to listen ..helped with my questions I had and helped positively, Mary is lovely too very helpful when I phoned and booked appointment and query I had . Thank you
Posted on: 22/07/2023

Doctor took time to hear my problem and to do something about it.
Posted on: 22/07/2023

Myself and my family have been coming to this surgery since 1996. And I have never had any problems and am very great full. Thank you
Posted on: 22/07/2023

I busted the surgery yesterday and was feeling very unwell. All staff were kind and sympathetic and went out of their way to help
Posted on: 22/07/2023

Well received and good treatment
Posted on: 22/07/2023

I was listend to and questioned answered also told What the next step Would Be
Posted on: 22/07/2023

The service was good
Posted on: 22/07/2023

Doctors are great, although trying to get an appt can be up to 3 weeks wait
Posted on: 22/07/2023

The surgery is excellent and the receptionists are very helpful. Unfortunately at my last appointment I had to leave before being seen as the nurse was running over 30 minutes late.
Posted on: 22/07/2023

Doctors very good patient care ,and take time to listen to you. Reception staff very polite .
Posted on: 21/07/2023

Dr chan is always helpful and professional
Posted on: 21/07/2023

It would be very good, if you could get an appt with the preferred doctor and not have to wait an age to get an appt. The HCA’s are excellent. Do not approve of Telephone consultations how can you be diagnosed over the phone.
Posted on: 21/07/2023

Helps get things done
Posted on: 21/07/2023

Service has been poor but seems to be improving
Posted on: 21/07/2023

Seen on time, questions answered
Posted on: 21/07/2023

Very friendly and helpful as I was was extremely apprehensive and worried about the procedure and they put me at ease very quickly and easily
Posted on: 21/07/2023

Kim is very good getting my blood as i have very deep vains and explained what she was doing when doing my diabetic feet check
Posted on: 21/07/2023

Good service all things explained to me and polite
Posted on: 21/07/2023

I appreciate the services, the surgery offers to me, whenever, I go to them, for medical needs. I also appreciate, the surgery way of receiving me, whenever, I’m there for medical needs. Thank you.
Posted on: 21/07/2023

Dr. Naqvi was thorough and compassionate
Posted on: 21/07/2023

Dr lavan is excellent
Posted on: 21/07/2023

Really helpful reception team can always get an appointment and clinical staff are lovely especially rimmel
Posted on: 21/07/2023

Considerate, efficient and caring service. The staff nurse was patient and explained procedures. The relaxed atmosphere was much appreciated.
Posted on: 21/07/2023

Very helpful doctor
Posted on: 21/07/2023

Dr Chan, reception staff. Nurses and physio. Always supportive.
Posted on: 20/07/2023

No problem to much for the doctor always extremely helpful
Posted on: 20/07/2023

Wonderful doctor
Posted on: 20/07/2023

They offer telephone appointments which saves me having to go to the surgery
Posted on: 20/07/2023

Many of the Drs are very thorough. Receptionist very approachable.
Posted on: 19/07/2023

The best surgery I have ever had they take very good care of me
Posted on: 19/07/2023

Able to get an appointment either in person or by phone. Clinicians helpful. All staff friendly and helpful
Posted on: 19/07/2023

We are lucky with our surgery and doctors
Posted on: 18/07/2023

I changed from at medics to this surgery a month ago and have had questions answered about my body that I never got and it is being dealt with with thankyou
Posted on: 18/07/2023

The nurse was lovely and greeted me with a lovely smile and dealt with me in the best of manners.
Posted on: 18/07/2023

I think the surgery is run extremely well, I work and am able to get appointments that don’t disrupt work .The staff are always friendly and professional. I hope things don’t change I feel very lucky to get such good service
Posted on: 18/07/2023

I have always been well looked after.
Posted on: 18/07/2023

Doctors patience understanding & care given
Posted on: 17/07/2023

Managed to get appointments and seen fairly promptly
Posted on: 17/07/2023

My son received some treatment after having had a number of issues with wellness.
Posted on: 15/07/2023

Love the surgery. Super responsive. Feels like my experience is poles apart from what you read on the news. No issues with waiting list. Dr Chan really cares about my health and well-being. Can’t complain
Posted on: 15/07/2023

Friendly staff, always helpful
Posted on: 15/07/2023

They are better then st medics o actually got answered to my health problems
Posted on: 15/07/2023

Good communication, and on time
Posted on: 15/07/2023

Staff polite and helpful. The environment is clean although a little dated.
Posted on: 15/07/2023

Good Doctors/Staff always welcoming and very helpful especially as I’m old and practically bed bound.
Posted on: 15/07/2023

Both GP and the reception staff were attentive consedarate and helpful.
Posted on: 15/07/2023

Been a patient there for years, always looked after us
Posted on: 15/07/2023

The new nurse is lovely, friendly informative and on time
Posted on: 15/07/2023

I am very happy with the surgery the receptionist are nice and I think Dr Chang is very good and efficient doctior
Posted on: 14/07/2023

Always helpful towards myself and my son
Posted on: 14/07/2023

Immediate response
Posted on: 14/07/2023

Doctors & nurses always take time to listen & reception staff are extremely helpful
Posted on: 14/07/2023

The best doctors are at this surgery, they deliver the best care, they listen to you. The receptionists are pleasant and do not try to be invasive in your private health matters. Outstanding surgery.
Posted on: 14/07/2023

Addington practice has ever been a good one responding to patients needs as quickly as possible, with good, compassionate professionals.
Posted on: 14/07/2023

Team were efficient and supportive during my time there.
Posted on: 14/07/2023

Would be nice to be able to see an actual doctor without a lot of question Sitting for over 30 mins in waiting room only to get txt saying I had missed my appointment, someone not doing their job
Posted on: 14/07/2023

I find the service I receive from everyone at the Parkway Medical Practice is unquestionable. I am very happy to have such wonderful people taking such very good care of me.
Posted on: 14/07/2023

Inconsistencies across the service. Some of the service is very good whilst other parts are unsatisfactory. There has been an improvement in the overall service since it became Addington Medical Practice
Posted on: 14/07/2023

Always do their best
Posted on: 14/07/2023

Great staff great doctors and nurse
Posted on: 14/07/2023

The doctors kept people waiting for over 49 minutes for which I then had to just leave as I have children waiting for me, this was a serious reason to visit and I now do not trust a doctor like that who cannot see clients on time it is negligent
Posted on: 14/07/2023

Seen 3 different doctors in the past 2 years to try to diagnose a cough and still none the wiser.
Posted on: 14/07/2023

Good behaviour and availability
Posted on: 14/07/2023

Service and care is excellent
Posted on: 14/07/2023

Appointment was on time, doctor really listened and took on board everything I had to say.
Posted on: 14/07/2023

Easy to get appointment and the staff are all fantastic.
Posted on: 14/07/2023

Treated with respect
Posted on: 13/07/2023

Contribute my feelings to the performance of the surgery health care providers ( particularly Dr Chan) & commend the quality of their services.
Posted on: 13/07/2023

Always polite helpful
Posted on: 13/07/2023

The G.P's I have seen recently were lovely. Listened to me , looked at me and not only the screen and dealt with any issues I had promptly .
Posted on: 13/07/2023

Seen quickly and overall the service was great
Posted on: 13/07/2023

Very efficient, well mannered helpful service
Posted on: 13/07/2023

Two particular doctors that see patients as people and not subjects. Dr. Nathan and Dr. Chan.
Posted on: 13/07/2023

It's not very easy to get a gp appointment when you have ongoing illnesses and need to see your doctor who you feel more comfortable talking to about depression ect medication ect, but the staff I believe do try to help
Posted on: 13/07/2023

Staff are very friendly and every question I asked was answered and the staff I saw was really welcoming. Am one of those people that is scared of needles but she understood me talked me into it , she did it very professionally I did not feel a thing as she did it, she made it look easy for me.
Posted on: 13/07/2023

The Surgery is very caring and values people
Posted on: 13/07/2023

Always manage to get an appointment. Phones answered in reasonable time. Staff helpful and polite
Posted on: 13/07/2023

Always get to see a doctor when I need to, and all the doctors are fantastic
Posted on: 13/07/2023

I have applied to be registered for a while now without results and just as I registered here, I got called and had an appointment to be screened and also a second appointment to see my GP next week. Also the receptionists and nurse who took care of me(Benny) was so welcoming and made me feel taken care of
Posted on: 13/07/2023

Very helpful with my ailments
Posted on: 13/07/2023

The diabetic nurse I saw was very friendly and welcoming which I felt is important as I was a bit wary of what my condition would be but I was put at ease and encouraged to make some changes in my diet and lifestyle not told which is also important I feel.
Posted on: 13/07/2023

The surgery staff are very caring and they value the people.
Posted on: 13/07/2023

Personally, I thought the doctor came across as very caring to my needs and listen to all I had to say.
Posted on: 12/07/2023

Understand the roles very well, excellent and exceptional doctor.
Posted on: 12/07/2023

I was asked to do survey
Posted on: 12/07/2023

Always given me a listening ear, and signpost me to the relevant people that can help me.
Posted on: 12/07/2023

Staff and Practioners are polite, informative and helpful.
Posted on: 12/07/2023

I was very impressed I only waited 5 days from phone call to get psa blood test
Posted on: 12/07/2023

All staff, Reception, Nurses, Heslth Care Assistants and GP's are very pleasant and very helpful at all times. Excellent service.
Posted on: 12/07/2023

Attending nurse was professional.
Posted on: 12/07/2023

Received attention yesterday
Posted on: 11/07/2023

Just good
Posted on: 11/07/2023

I've only had blood tests my last one 10th of July for psa check iwas very pleased as not waiting long for appointment
Posted on: 11/07/2023

Had time to listen and advise
Posted on: 11/07/2023

Got an appointment quite quickly. Talking to my GP during my visit, I felt confident and perfectly at ease. She listened to all my concerns and reassured me about them all and what the next step moving forward would be.
Posted on: 11/07/2023

Very good staff
Posted on: 11/07/2023

Because of Dr RIMOL. She is a fantastic Doctor thats shows care and concern..She takes her time to find out what is wrong..She make the patient feels relax and comfortable and in good hands. She really is the best.
Posted on: 10/07/2023

Came in for first time yesterday was very welcoming
Posted on: 08/07/2023

Very helpful and sorted my pain out
Posted on: 08/07/2023

Always looked after very well
Posted on: 08/07/2023

I always receive a caring service.
Posted on: 08/07/2023

My nurse, Kim Turner is so lovely, she is always friendly and very thorough taking bloods and blood pressure etc…think Kim should definitely get a “Shout Out” and big thanks for the outstanding work she does in the community …Thank You Kim
Posted on: 08/07/2023

Very helpful at times
Posted on: 08/07/2023

Great service
Posted on: 08/07/2023

Nice people nice service
Posted on: 08/07/2023

Seen on time and follow up appointments booked whilst there by GP. GP also sent prescription via pharmacy 2u so no need to visit pharmacy afterwards.
Posted on: 07/07/2023

Helpful staff.
Posted on: 07/07/2023

The receptionist is very good and all the doctors i have seen are brilliant and so helpful
Posted on: 07/07/2023

Always helpful
Posted on: 07/07/2023

Still not back to where you can see a Doctor without phoning first and then having a telephone call back to have an appointment to see someone face to face. This is really not how it should be but at least it is getting better
Posted on: 07/07/2023

Nurse was very confident and explained the procedure very polite and confident
Posted on: 07/07/2023

Receptionist are not very knowledgeable, ie if you want something emailed to yourself we get told there is nobody there that can do it, I sometimes feel it’s a case of they don’t want to do it and if they cannot do these things then they need to be trained as emailing things over is important nurses and GP’s are good
Posted on: 07/07/2023

Because the nurse was great kept 100 and that’s what I like no BS
Posted on: 07/07/2023

Didn’t have to wait to long to see the doctor & he was very polite & helpful
Posted on: 06/07/2023

Did not really have any time to look around good, the reception room was small and crowded, (a good way to get infected)
Posted on: 06/07/2023

the staff & doctor are friendly
Posted on: 06/07/2023

I like the drs, nurses, and some of the staff
Posted on: 06/07/2023

servises are very good
Posted on: 06/07/2023

All good thanks
Posted on: 06/07/2023

The appointment was on time the first appointment that day in the early morning. I normally find that first appts are latex due to late arrivals of staff but not the case this time
Posted on: 05/07/2023

It would be very good, but it’s often difficult to get an appointment.
Posted on: 05/07/2023

Never give top marks
Posted on: 05/07/2023

Excellent practice nurses and Dr's that actually listen to your needs
Posted on: 05/07/2023

Need more face to face appointments. A doctor cannot give an actual result without checking a patient and also need more appointments instead of waiting 2 weeks when problem gets worst.
Posted on: 05/07/2023

They are the best doctors I have ever had very good service and so polite
Posted on: 05/07/2023

Because of their performance at work
Posted on: 05/07/2023

The surgeries I use are both local and easy to get to plus the ataff are very helpful and understanding
Posted on: 05/07/2023

No issues
Posted on: 05/07/2023

Always listens to me & not quick get another patient in. See to my needs sufficiently.
Posted on: 04/07/2023

Service is good and appointment are given a reasonable time to book, I.e not a long wait.
Posted on: 04/07/2023

Very happy with the service I get from the doctors and nurses the only problem i have is getting a face to face appointments as with my medical condition I prefer to see a doctor rather then a telephone conversation.
Posted on: 04/07/2023

Have used the surgery since I was a child never had any issues. My son recently had his vaccinations at the surgery and the nurse doing it was very good at explaining everything clearly and kind to me and my son.
Posted on: 04/07/2023

Appointment was on time and food consultation
Posted on: 04/07/2023

Very caring and they know their patients
Posted on: 04/07/2023

Receptionist not friendly and had to wait 40 mins after my appointment time.
Posted on: 04/07/2023

The staff are very helpful and very friendly I have been using the surgery for almost 30years and I have never had a problem, i always get an appointment and even when I call, I'm listened to properly.
Posted on: 04/07/2023

All staff kind and caring
Posted on: 04/07/2023

Highly satisfied
Posted on: 04/07/2023

Dr was good nurses go extra mile for patients well done staff
Posted on: 04/07/2023

Dr chan is always the best and help my son with his problems
Posted on: 04/07/2023

This time getting an appointment was good but not always good
Posted on: 04/07/2023

Very efficient
Posted on: 02/07/2023

Nurse was lovely and informative
Posted on: 02/07/2023

Considerably that this was the second time I have been at Gravel Hill clinic I have to have a baseline observation for future reference.
Posted on: 02/07/2023

Only saw nurses this time but service was excellent
Posted on: 01/07/2023

Always helpful
Posted on: 01/07/2023

The staff are friendly, it’s clean, my only issue is the wait on the phone line sometimes and how long it takes to get an appointment, before now I’ve had to wait over a week!
Posted on: 01/07/2023

I have no compaints
Posted on: 01/07/2023

staff are very welcome patients
Posted on: 01/07/2023

Good hospitality
Posted on: 01/07/2023

Lovely doctor caring and kind
Posted on: 01/07/2023

I had no problem staff were quick and efficient helpful and friendly
Posted on: 01/07/2023

Time having to wait for appointments
Posted on: 01/07/2023

Have to wait to long for an appointment to see a doctor.
Posted on: 01/07/2023

Very quick response to any queries and very friendly and helpful staff
Posted on: 01/07/2023

Was seen promptly, courteously and was listened to and received information that I needed.
Posted on: 30/06/2023

Receptionist and nurse very efficient but too long a wait to see a doctor for a face to face appt. Cant blame covin now
Posted on: 30/06/2023

It was a friendly surgery it has now become very formal not alot of familiar faces anymore I guess
Posted on: 30/06/2023

I have nothing but praise for Parkway...my GP...Dr Chan is extremely helpful & understanding .
Posted on: 30/06/2023

I have always managed to get appointments
Posted on: 30/06/2023

So far I have been satisfied with seeing doctors and nurses
Posted on: 30/06/2023

Mostly seen quite near appointment time
Posted on: 30/06/2023

Helpful and explain my problem very caring
Posted on: 30/06/2023

The doctor who I saw was very helpful
Posted on: 30/06/2023

I was able to get an appoint appointment within four weeks.
Posted on: 30/06/2023

Willing to help
Posted on: 29/06/2023

Dr's are very thorough and understanding
Posted on: 29/06/2023

Always explained well.
Posted on: 29/06/2023

The staff was excellent
Posted on: 29/06/2023

Very helpful staff
Posted on: 29/06/2023

I've always had a good experience with both the receptionists and drs
Posted on: 29/06/2023

Doctors always explain the proposed medication, they listened to the problems that I had, answering all questions that were asked.
Posted on: 29/06/2023

Doctors very good they take time to hear and help to sort out your issues.
Posted on: 29/06/2023

Polite and pleasant
Posted on: 29/06/2023

Everyone very helpful and always do their best.
Posted on: 29/06/2023

Everyone very helpful and always do their best.
Posted on: 29/06/2023

Because they are always there to help and advice
Posted on: 28/06/2023

Always good service
Posted on: 28/06/2023

My experience today for my cervical screening was very good nurse was very professional and explained everything and made me feel at ease about everything
Posted on: 28/06/2023

It was clean and airy, the staff had opened doors and windows and the place was cool on the hot and humid day I visited. The 2 staff also had smiles on their faces.
Posted on: 28/06/2023

I've no complaints
Posted on: 28/06/2023

I think it’s good
Posted on: 28/06/2023

Accuracy
Posted on: 28/06/2023

No problem very good service and perfect.
Posted on: 28/06/2023

was attended by nurse very well. Made me feel at ease. Answered all my questions.
Posted on: 28/06/2023

Receptionist are very polite and the doctors are very kind and helpful. I have always felt listened to and unrushed. Also, I have never had to wait beyond my appointment time.
Posted on: 28/06/2023

Julia was very gd to me she knew i had aneedle phobia and only used atiny one she was very kind
Posted on: 28/06/2023

Always helpful
Posted on: 28/06/2023

Kim is very good at getting my blood as i have deep veins
Posted on: 27/06/2023

GP rang to discuss my blood results, following the test results, I had another issue. Straightaway booked me an appointment that the problem can be investigated. Polite and so pleasant and visit and action taken.
Posted on: 27/06/2023

Always polite and helpful with my problems
Posted on: 27/06/2023

Always given an apt quickly staff excellent. Nurse very friendly and efficient
Posted on: 27/06/2023

Everyone is very helpful
Posted on: 27/06/2023

I never have a problem when calling for anything, they are very polite and helpful.
Posted on: 27/06/2023

They are trying help me and I appreciate that.
Posted on: 27/06/2023

The receptionists and doctors.are friendly and helpful..
Posted on: 27/06/2023

You have to wait to long to see aDr although they are very good when you can get to see one, the nurses are also very good
Posted on: 27/06/2023

Surgery nurse very good. Doctor appointment very good. Unfortunately had to wait 2 weeks to see them. Can this be investigated?
Posted on: 27/06/2023

Doctor chan is Very efficient an asset to the practice
Posted on: 27/06/2023

Very friendly staffVery friendly staff
Posted on: 27/06/2023

The Surgery doctors & Nurses are very good . Their services are really appreciated.
Posted on: 25/06/2023

GPs have improved over the years. Receptionist staff are friendly. However still have to wait 2-3 weeks for an appointment
Posted on: 24/06/2023

Polite friendly and helpful on time
Posted on: 24/06/2023

Nurse was caring and polite
Posted on: 24/06/2023

My needs have always been met, if unable to do so - I have been referred to those who can help me.
Posted on: 24/06/2023

Felt clean and staff were lovely
Posted on: 24/06/2023

I visited yesterday for blood test and Julia, as usual was superb, she makes me feel at ease and understands my medical history and always enquires as to how I am doing. She also enquires about my husbands health and I feel that she understands and sympathetic towards us.
Posted on: 24/06/2023

Dr Fraser as usual very professional & kind plus young lady with dark hair on reception was really nice
Posted on: 24/06/2023

Realy good service.
Posted on: 23/06/2023

People are very pleasant no problem usually getting an appointment
Posted on: 23/06/2023

Never have any trouble with my gp surgery staff are friendly helpful and polite and drs are amazing
Posted on: 23/06/2023

Great Staff
Posted on: 23/06/2023

Curious, polite.
Posted on: 23/06/2023

Extremely fast service kind staff
Posted on: 23/06/2023

Getting a straight answer from the doctor regards my visit
Posted on: 23/06/2023

Friendly and polite
Posted on: 23/06/2023

Always sort my problems out and see me on time
Posted on: 23/06/2023

Access to a doctor, when you need them, instead you have to wait ages for a telephone or personnel appointment.
Posted on: 23/06/2023

They are humble very polite and also keep to time i really Appreciate
Posted on: 23/06/2023

The new doctor Rommel was very good
Posted on: 23/06/2023

Amazing Heath care
Posted on: 23/06/2023

The staff are professional and very caring , especially Natalia, who manage to squeeze me and urgent app when I felt really unwell
Posted on: 23/06/2023

The nurse laur and Dr Naven excellent
Posted on: 23/06/2023

Patience ,through, compassionate,
Posted on: 23/06/2023

Prompt, polite and made me felt respected.
Posted on: 22/06/2023

Gave me answers and helped me
Posted on: 22/06/2023

Dr Lavan is the best doctor I have ever seen in my medical life. He is vey friendly, understanding and knowledgeable
Posted on: 22/06/2023

Hard to get an appointment but otherwise good
Posted on: 22/06/2023

Staff are friendly and ready to answer any questions
Posted on: 21/06/2023

Nurses and staff always kind and considerate.
Posted on: 21/06/2023

Very professional
Posted on: 21/06/2023

Friendly staff
Posted on: 21/06/2023

Always very polite and respectful
Posted on: 21/06/2023

Julia the nurse goes above and beyond where I used to put off going doctors I look forward to seeing Julia as she puts me at ease and is very thorough , also the doctors are so helpful and get things done quickly xxx
Posted on: 21/06/2023

Excellent service
Posted on: 21/06/2023

Good service
Posted on: 21/06/2023

Keep going
Posted on: 21/06/2023

The staff was very polite and friendly
Posted on: 21/06/2023

The staff are amazing but the waiting time for a face to face appointment can be two weeks!
Posted on: 21/06/2023

Knee and doctor was very good
Posted on: 21/06/2023

I am always treated kindly and listen to by the doctors and the nurse
Posted on: 21/06/2023

Despite forgetting my appointment for the first time and being one and a half hours late I was still seen after my profuse apologies
Posted on: 21/06/2023

The nurses are wonderful but getting a doctor appointment is a nightmare
Posted on: 21/06/2023

Can always get an appointment quickly
Posted on: 21/06/2023

Had a good service from you every time thank you
Posted on: 20/06/2023

Always kind and efficient
Posted on: 20/06/2023

Always feel comfortable, polite, issues sorted
Posted on: 20/06/2023

Everything good
Posted on: 20/06/2023

Helpful staff member
Posted on: 20/06/2023

Nice people
Posted on: 20/06/2023

Dr Nathan was so amazing x
Posted on: 20/06/2023

Great docs
Posted on: 20/06/2023

My visit is good.Love the staff.
Posted on: 20/06/2023

bad Wait time/no self check in service/
Posted on: 20/06/2023

Seeing your preferred GP FTF not having to wait 3 weeks.
Posted on: 20/06/2023

I Cannot compare with another surgery
Posted on: 20/06/2023

Have to wait too long to get appointments
Posted on: 20/06/2023

Happy with the old staff I've known for the past over 10years. Very diligent, understanding, polite, compassionate with respect for diversity ..
Posted on: 17/06/2023

Happy days keep up the good work happy Days
Posted on: 17/06/2023

the staff are friendly and professional
Posted on: 17/06/2023

Told us to come in for pneumonia jab to be told we can’t have till we’re 65 !!!
Posted on: 17/06/2023

Everybody is very helpful
Posted on: 17/06/2023

All good all round
Posted on: 17/06/2023

Very helpful
Posted on: 17/06/2023

Understanding
Posted on: 17/06/2023

Fantastic doctors nurses and staff
Posted on: 16/06/2023

I am always able to book an appointment and offered a reasonable waiting time, and feedback is good
Posted on: 16/06/2023

I was seen on time and the nurse was very polite and professional in her work
Posted on: 16/06/2023

I always get results when I see my doctor
Posted on: 16/06/2023

They fitted me in on the day I called for an appointment.
Posted on: 16/06/2023

Surgery is very good and very helpful receptionists are extremely polite but I wasn’t happy for the doctor I met first time and wasn’t very happy to see him .
Posted on: 16/06/2023

Doctors and staff are all very effecient and I am blessed to be a patient of the Addington Medical Practice Everyone is always patient with me and willing to help whenever I telephone or visit the surgery.
Posted on: 16/06/2023

Obsolutly! great Doctors, very helpful and reliable
Posted on: 16/06/2023

Always so helpful and polite,
Posted on: 16/06/2023

The HCAs and Dr Chan are very supportive and helpful. My experience on numerous occasions of the other GPs has been disappointing.
Posted on: 15/06/2023

Depends on the person on reception and the availabilty of the doctor one needs to see to discuss the results of blood tests
Posted on: 15/06/2023

The Doctors and staff always go far and beyond to help me. I have changed address but because of the service I am receiving, I will not changing my Doctors surgery anytime soon.
Posted on: 15/06/2023

Always manage to get appointments and not on hold waiting for long. Staff friendly and helpful
Posted on: 15/06/2023

Blood test available the next day.
Posted on: 15/06/2023

Good customer service
Posted on: 15/06/2023

I like the Drs I don’t have trouble getting appointments
Posted on: 15/06/2023

I use new Addington surgery and Gravel Hill surgery, and I am much prefer gravel Hill quick service, friendly people and much prefer doctor and nurse both very caring towards me and would much prefer to have these ones all the time thank you
Posted on: 15/06/2023

Excellent service
Posted on: 14/06/2023

They know what they are doing and deliver a good service xx
Posted on: 14/06/2023

The attending nurse was very nice and she made me feel very comfortable. She was professional in her work.
Posted on: 14/06/2023

Staff all very good just difficult to get an appointment quickly (non urgent)
Posted on: 14/06/2023

Manage to get a call back within a day
Posted on: 14/06/2023

Every member of staff at both Parkway and Gravel Hill surgeries have accommodated my disability impeccably.
Posted on: 14/06/2023

Harder to get an appointment now but Doctors are good when you see them
Posted on: 14/06/2023

Friendly
Posted on: 14/06/2023

They are very good
Posted on: 13/06/2023

Can't get an appoint to see a Dr. Have to wait up to 2.5 weeks. Too long, by which time its too late!
Posted on: 13/06/2023

Never had reason to complain about anything
Posted on: 13/06/2023

Good experience with Dr Nathan. She was extremely helpful, listened to my multiple problems and sent me off for investigations. Very impressed with the service
Posted on: 13/06/2023

Always friendly and helpful
Posted on: 13/06/2023

I booked my appointment on line very useful the receptionist was polite and professional. I saw the doctor on time, the doctor listened and made me feel relaxed.
Posted on: 13/06/2023

A nurse who saw me was brilliant, very professional, she explained everything for me into detail. I was very happy with her service.
Posted on: 13/06/2023

I feel like it takes way too long to get an appointment, 2-3 week wait for a 5 min appointment is ridiculous, something needs to be done about this.
Posted on: 13/06/2023

The staff is very friendly and supportive.
Posted on: 13/06/2023

Love my GP
Posted on: 13/06/2023

Staff always helpful and understanding
Posted on: 12/06/2023

The Receptionist was very professional and quite polite. She knew her work.
Posted on: 11/06/2023

Extremely helpful receptionist who knows her work. Very polite
Posted on: 11/06/2023

Very polite and on-time visit with great respect and consideration
Posted on: 11/06/2023

The doctors are always there to help.
Posted on: 11/06/2023

Have always been happy with the treatment I have had over many years.
Posted on: 10/06/2023

They are always so good an helpful
Posted on: 10/06/2023

Do manage to get appointments reasonably
Posted on: 10/06/2023

My nurse was brilliant
Posted on: 10/06/2023

Polite receptionist/Nurse
Posted on: 10/06/2023

Better than my previous doctors
Posted on: 10/06/2023

I have been with this doctors for 39 years and they have always been amazing, even during lockdown.
Posted on: 10/06/2023

STAFFS ARE VERY FRIENDLY AND HELPFULL
Posted on: 09/06/2023

I do not have any complain about the service.
Posted on: 09/06/2023

Always get the best of care . Staff are very kind and helpful
Posted on: 09/06/2023

Helpful, responds quickly when necessary
Posted on: 09/06/2023

Fitted us in for a quick check and prescribed some medicine to help my young son. Always so helpful and kind even when incredibly busy
Posted on: 09/06/2023

Overall service was good
Posted on: 09/06/2023

Waited over 30 mins for nurse although I had appt
Posted on: 09/06/2023

It’s better than most surgeries
Posted on: 09/06/2023

Because i think i am gonna feel okay when i am treated
Posted on: 09/06/2023

I was quite happy with the result
Posted on: 09/06/2023

The receptionest could nit find my name on the computer.
Posted on: 09/06/2023

Trying to get an appointment
Posted on: 08/06/2023

Nurse was brilliant
Posted on: 08/06/2023

Sometimes they are good sometimes they are not
Posted on: 08/06/2023

Just been discharged from hospital. Went to have dressings changed. Nothing was too much trouble for Kim and Bernie. The care they provided is second to none. Even dressed the blisters I received in hospital from an allergic reaction to the tape they used. They are caring, professional and put you at ease.
Posted on: 08/06/2023

Dr Laven was excellent with my child.
Posted on: 08/06/2023

It is the availability of the services
Posted on: 08/06/2023

I always receive good care and attention
Posted on: 08/06/2023

The receptionist never booked me in for an appointment even after confirming appointment
Posted on: 08/06/2023

It seems as the one obnoxious receptionist is now retrained or has left all ather staff brilliant G P s great no more worries
Posted on: 08/06/2023

Nurses and Dr Baskarans and Dr Chan
Posted on: 07/06/2023

Receptionist friendly helpful told me a doctor would ring me at certain time and he did booked me blood test for next morning such a nice doctor never spoken to him before doctor Laven never spoken to him be before going to ring me with result nurse who took blood was friendly made me fell relaxed I think they all do an amazing job .
Posted on: 07/06/2023

very helpful
Posted on: 07/06/2023

Staff always helpful and polite
Posted on: 07/06/2023

Very easily booked an appoint and a blood test
Posted on: 07/06/2023

No problems all good
Posted on: 07/06/2023

Always very friendly and helpful
Posted on: 07/06/2023

Very professional but friendly very knowledgable. Recepception very helpful doctor and nurses great.
Posted on: 07/06/2023

When seeing the nurse, appointments kept on time, when seeing doctors its always delayed.
Posted on: 07/06/2023

I came to see the nurse on Tuesday and felt like she gave me her full time she was very good and I left happy.
Posted on: 07/06/2023

Truth
Posted on: 07/06/2023

Excellent Service
Posted on: 07/06/2023

Good Service
Posted on: 07/06/2023

Problem not sorted
Posted on: 07/06/2023

Seen promptly
Posted on: 07/06/2023

Always very helpful & courteous.
Posted on: 07/06/2023

Neat and clean
Posted on: 07/06/2023

Because the new nurse I saw was fantastic
Posted on: 06/06/2023

Im always looked after
Posted on: 06/06/2023

The staff are very good and help full.
Posted on: 06/06/2023

I get the appointments I request. Friendly helpful staff. My doctor, Dr Nathan is amazing
Posted on: 06/06/2023

I needed an appointment and I got one
Posted on: 06/06/2023

Nice receptionist and the nurse I saw was friendly and helpful
Posted on: 06/06/2023

Nurses are good, but some doctors aren't thorough enough
Posted on: 06/06/2023

The nurses have been very good and supportive after my surgery.
Posted on: 04/06/2023

Staff have always been friendly and understanding and the doctors have always been supportive and caring
Posted on: 04/06/2023

She was very helpful
Posted on: 03/06/2023

Satisfactory service
Posted on: 03/06/2023

Very friendly and helpful
Posted on: 03/06/2023

Good service
Posted on: 03/06/2023

the doctor could be more attentive and examine the children more carefully. my baby has a cough and the doctor didn't check, didn't listen to the lung or touch her.
Posted on: 03/06/2023

Very friendly and efficient
Posted on: 03/06/2023

Whist the process to book was extremely difficult (my phone consultation took 1 minutes and booking for my blood test too 30 minutes) the receptionists and Nurse Kim were wonderful as always
Posted on: 02/06/2023

Nurse was good
Posted on: 02/06/2023

Good service all round,reception,nurses,and Doctors.
Posted on: 02/06/2023

Excellent customer service
Posted on: 02/06/2023

Ease of use and pleasant staff
Posted on: 02/06/2023

Able to get appt almost when needed if no preferred site
Posted on: 02/06/2023

Iam not sure
Posted on: 02/06/2023

Will try to fit u in if they can and really lovely nurses.
Posted on: 01/06/2023

Some doctors are amazing but some dont seem to want to help at all
Posted on: 01/06/2023

It took along time to get an appointment but once I did the nurse was very nice and done a good job with my leg
Posted on: 01/06/2023

It caters for all my medical needs.
Posted on: 01/06/2023

I am a little concerned of the continous prescription of antibiotics without research the root cause of the infection
Posted on: 01/06/2023

Very attentive Doctors and nurses. And friendly helpful front of house team
Posted on: 01/06/2023

Always polite and pleasant
Posted on: 01/06/2023

Dr Fraser is attentive , considerate & seems genuinely interested in helping to alleviate my pain . Using the Nhs app is much more convenient & causes me less stress with not having to explain to receptionist the issue .
Posted on: 31/05/2023

Dr Frasier listened
Posted on: 31/05/2023

Great surgery great nurses
Posted on: 31/05/2023

Compared to before the merge, service and patient priority has dropped. It takes over 2 weeks to get an appointment which is not helpful. Nothing seems to be done quickly and often it feels the patient is the problem. Once you do get to see a doctor, is helpful but follow ups turn a week issue into a month plus issue (again due to unavailability of appointments with reasonable wait times).
Posted on: 31/05/2023

Got an appointment with a doctor on the same day.
Posted on: 31/05/2023

I allways get treated well on visits and also never have any trouble with my prescrptions so overall you are far better than a.t.medics thank you
Posted on: 31/05/2023

I have already filled this in about 15 minutes ago you are all very good
Posted on: 31/05/2023

All of the team are polite, helpful, kind, and friendly.
Posted on: 31/05/2023

the nurses are so nice and sweet and understanding
Posted on: 31/05/2023

Always helpful and they answer the phone
Posted on: 31/05/2023

Satisfaction is absolutely guaranteed
Posted on: 31/05/2023

Very nice staff
Posted on: 28/05/2023

The doctor was friendly and nice
Posted on: 28/05/2023

I think her name was nurse Laura, she was AMAZING!!! She treated every member of our family from 5 year old to 38 year old dad with the utmost respect and professionalism but also in a friendly manner. Considering we all got injections, we shouldve all left a bit grumpy, but we were all happy that we had come and left protected and informed as to the best way to protect ourselves when going abroad. A massive thank you to her!
Posted on: 28/05/2023

You have amazing nursing staff and the doctor baskaran team and Dr. Chan are absolutely amazing doctors
Posted on: 28/05/2023

Finally had problem solved
Posted on: 27/05/2023

Although I received good treatment attempting to get an appointment has become a joke. 3 weeks is unacceptable. I was lucky to get a cancellation on this occasion. I have resulted in using the online app
Posted on: 27/05/2023

Professionalism, courtesy & caring.
Posted on: 27/05/2023

Had bloods done by nurse she was really pleasant professional and never hurt and didnt have to wait very long at all in waiting room
Posted on: 26/05/2023

I wouldnt strongly recommend people to you as the more patients you take on the harder it is for us to get an appointment.
Posted on: 26/05/2023


Posted on: 25/05/2023


Posted on: 25/05/2023

Your my doctors
Posted on: 25/05/2023


Posted on: 25/05/2023

They provide good health service the staff are willing to help with any concerns
Posted on: 24/05/2023

Always satisfied with the care Im given
Posted on: 23/05/2023

Very welcoming.
Posted on: 22/05/2023

Awesome GPs and very friendly staff
Posted on: 22/05/2023

The staff do their best to help. I find them very responsive, easy going. I usually see Dr Chan and speak to the staff at Gravel Hill
Posted on: 15/04/2023

In my opinion Dr Chang is the best doctor the practice has ever had and I have been with the practice for at least 40 years. He ticks every box
Posted on: 02/04/2023

Friendly receptionists,doctor very helpful ,understanding and supporting putting us at ease ...fast forwarding to the relevant clinic
Posted on: 01/04/2023

I have good experience each time I attended Addington medical practice. Dr Baskara is good caring and compassionate medical practitioner. The receptionist I saw today is also helpful.
Posted on: 01/04/2023

Good receptionist and doctor.
Posted on: 01/04/2023

Because Dr Chan listens and explains things even a chimp can understand putting my mind at rest
Posted on: 01/04/2023

Dr Chang was attentive and helped with next steps to support me
Posted on: 01/04/2023

the doctor was really friendly and professional
Posted on: 01/04/2023

We had a visit from the nurse today. She was compassionate . Friendly , informative and very aware of my husbands age. Such a lovely lady . She also rang back to update us . Thank you Gemma x
Posted on: 29/03/2023

They provide good health service the staff are willing to help with any concerns
Posted on: 24/03/2023

Because the receptionist listened and dealt with me politely and the nurse I saw was equally welcoming and dealt with me efficiently
Posted on: 02/02/2023

Excellent service, had a diabetic blood test, height & weight etc and also saw dr Chan about my recent heart attack, can't fault either the doctor or the nurse
Posted on: 02/02/2023

Not kept waiting and also felt that I wasn't rushed
Posted on: 02/02/2023

Good service ,great Dr ,helpful reception staff
Posted on: 02/02/2023

Dr Chan is an excellent doctor
Posted on: 01/02/2023

Dr Chan very good service provided
Posted on: 01/02/2023

My GP Dr Chan is always there to act ASAP when I have an issue
Posted on: 01/02/2023

Excellent service and very quick
Posted on: 01/02/2023

Great surgey, polite staff and great doctors
Posted on: 01/02/2023

I was very pleased with the way I was treated, and the friendliness of the receptionist
Posted on: 01/02/2023

This surgery is the best
Posted on: 01/02/2023

Was advised the nurse I booked with wasn't available but was still able to be seen. Was seen on time. Very efficient, receptionist and nurse
Posted on: 01/02/2023

The appointment time was perfect. The tests done so gently, approach was kind and caring and the nurse genuinely caring.
Posted on: 01/02/2023

1 Dr. Baskaran!
Posted on: 01/02/2023

Receptionist very helpful and drs quick and gave solutions quickly
Posted on: 01/02/2023

Quick response and Gp took time to explain through his thought process during the consultation
Posted on: 01/02/2023

Doctor Kumar was very friendly, informative and got us through our appointment swiftly & efficiently
Posted on: 01/02/2023

arrived early and still has to wait 15 minutes more to be seen
Posted on: 01/02/2023

GP listened, I didn't feel rushed (he took time to explain my test results). Then he suggested a way forward that seemed good
Posted on: 01/01/2023

Because I am always well looked after on my appointments
Posted on: 01/01/2023

I think you all are so efficient and Friendly
Posted on: 01/01/2023

Nikita nice person and explained every thing in detail
Posted on: 01/01/2023

Best doctors ever
Posted on: 01/01/2023

The reception staff are always very helpful and friendly to my mum and so are the nurses
Posted on: 01/01/2023

Receptionist fantastic when requested appointment. Understanding of medical problems. Dr. Chan very Understanding and listened to chest. Given good care@ care and advice. Many thanks. @nks
Posted on: 01/01/2023

Dr Chan always listens to his patients Gives clear advice and clarity about treatment Always very polite and positive
Posted on: 01/01/2023

Very friendly and helpful receptionits and Dr Lavan Baskaran is an excellent GP.
Posted on: 01/01/2023

Polite staff, clean surgery, good communication, appointments on time
Posted on: 01/01/2023

was greeted by a friendly receptionist & Dr Cann was kind thoughtful & gave me all the help I needed
Posted on: 01/01/2023

Each time I have had an appointment I've had a short wait and been dealt with satisfactorily - I hope this will always be the case - thank you
Posted on: 01/01/2023

From the receptionist to the doctors this practice is first class. Long may it continue
Posted on: 01/01/2023

Dr, lavern baskeran is such a professional gp, he's very understanding and answers all my questions
Posted on: 01/01/2023

Doctor kumar was very professional abd a great help and the reception staff wherr polite and approachable
Posted on: 01/01/2023

They are one of the best in Addington
Posted on: 01/06/2022